Quality Supervisor, Customer Complaint

5 days ago


Singapore Pump Industry Full time

Role Summary CX Supervisor manages the customer complaint process, ensuring timely acknowledgment, resolution, and accountability. Acts as the main point of contact between customers, sales, and internal teams to maintain satisfaction and clear communication. Key Responsibilities Coordinate CX program and complaint management Take ownership of issues from receipt to resolution Record, validate, and track issues in Quality Quest Contact customers promptly and set resolution expectations Collaborate with internal teams to develop and execute resolution plans Monitor performance at CX milestones and ensure effective corrective actions Confirm customer satisfaction and close cases accurately Support long-term corrective actions and documentation Requirements Degree in relevant field Strong process management, issue resolution, and accountability skills Excellent communication and interpersonal skills Attention to detail for validating and managing quality records Preferred Qualifications Background in Mechanical/Industrial Engineering Knowledge of manufacturing processes and standards (ASME, ISO 9001, ASTM, API)Experience in team management and structured problem-solving (8D, A3, DMAIC, Fishbone, 5 Whys)#J-18808-Ljbffr



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