IT Desktop Support

1 week ago

Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

Job Description Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc. Support event, video conference with understanding knowhow and break fix Support and troubleshoot desktop tools and applications such as Microsoft Office, Mac OS Configure network, printer issues Assist in IT inventory and procurement Proactively communicate with senior executives to design quick resolution and follow up plan Ensure proper documentation, tracking, and follow-up of all incidents Work with team across different regions Job Requirements At least 3 years of IT support experience in large-enterprise companies Degree in computer science or equivalent experience in IT Knowledge in user & VIP support Knowledge in ITIL methodology Proven ability of project management Ability to communicate with all levels of stakeholders Possesses general concept of dashboard for reporting #J-18808-Ljbffr

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