Lead Renewal Manager

7 days ago

Singapore HUBSPOT ASIA PTE. LTD. Full time

As a Lead Renewal Manager on the upmarket Renewal Management team at HubSpot, you will be entrusted with handling the renewals for our most strategic Japanese customers. This senior role requires a seasoned professional who can communicate directly with high-value customers and senior internal colleagues to ensure the accurate and favorable resolution of customer inquiries and the execution of complex contract renewals. As part of our customer-focused, results-driven organization, you will be responsible for managing a portfolio of strategic accounts, with a central focus on maximizing customer investment and partnership with HubSpot.In this role, you'll get to: Lead and negotiate high-value, complex, and value-driven renewals while ensuring a superb customer experience. Work collaboratively with strategic customers and senior internal stakeholders to grow key accounts and drive incremental opportunities. Partner with Sales leadership, Customer Success Managers, and Executive Management to execute a sophisticated contract renewal process, ensuring a seamless and positive experience for the customer. Establish and maintain strong, cooperative working relationships with executive-level sponsors at customer organizations. Lead forecasting discussions and strategic pipeline reviews with internal colleagues and leadership. Shape the future of the Contract Management Organization by mentoring team members, providing strategic feedback, and pioneering new processes and playbooks. Gain deep insights into how a variety of leading businesses operate, what strategic challenges they face, and how technology can dramatically improve their business outcomes. We are looking for people who: Possess extensive experience, with a minimum of 8 - 10 years in a customer-facing role such as a Customer Success Manager or Renewal Manager in the technology sector. You must have at least 5 years of proven experience managing relationships and negotiating contracts with high-value, strategic enterprise customers. Have expert-level negotiation skills with a history of successful, value-based outcomes. Are passionate about creating a world-class customer experience for strategic accounts. Solve complex problems with a high degree of curiosity, creativity, and strategic thinking. Are open and adaptable to changes in processes, operations, and guidelines, and can lead others through change. Seek to understand multiple senior perspectives in any situation and can navigate complex stakeholder environments. Show exceptional communication skills with the ability to effectively lead and command conversations with senior leaders and executives. Possess superior prioritization and organizational skills with an impeccable attention to detail. Thrive in a dynamic, motivating, and high-stakes environment. Invest deeply in building lasting relationships with customers and colleagues. Contribute to a positive, high-performing team environment of equality and inclusion. Are fluent in both English and Japanese (business level). Have an AI-first mindset and are committed to leveraging AI to deliver superior value to customers. Can transition from a process-driven to a value-driven and strategic-oriented approach.

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