Technical Support Physicist

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Work at Radformation
Cancer rates increase year after year, yet high-quality care is not universal. By automating and standardizing the treatment planning workflow, Radformation aims to create a system where any patient anywhere can receive the same high-quality care.
We strive daily to reduce cancer's global impact and help save more of the 10 million lives it claims each year. Our unwavering commitment is to deliver reliable, high-quality, automated solutions that allow clinics to standardized care for every single person in need.
Technical Support Physicist, APAC
Remote Position - APAC
Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable them to design the optimal treatment for their patients.
Job Brief
We are looking for a highly motivated individual who has a passion for radiation therapy and enjoys a dynamic, fast-paced work environment. The Technical Support Physicist will bring their upbeat personality to this role to solve problems with customers, troubleshoot errors and issues clinics are experiencing, and install software. The Technical Support Physicist will assist clinics by identifying solutions and will work with engineers to improve the software. As the Technical Support Physicist, you will develop relationships with clinics and incorporate feedback into creating clinics’ dream products. With your clinical background, you will have the ability to improve efficiency in Radiation Oncology clinics throughout the APAC region.
Responsibilities Include:
Install software with clinics remotely and guide initial setup
Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
Coordinate with the success team to identify clinics that need help troubleshooting
Share feedback with the engineering team and communicate customer needs
Answer installation questions and work with clinics’ IT departments
Implement RadMachine at clinics by developing QA templates and customizing clinics’ settings
Abilities:
Enthusiastic about learning new technologies and sharing them with the healthcare community
Thrives with a dynamic schedule and constant learning environment
Excels at multi-tasking and managing multiple projects simultaneously
Master of treatment planning and radiation oncology clinical workflow
Ability to maintain a positive attitude in a fast-paced and ever-changing work environment
Strong organizational skills and ability to work independently
Highly motivated to help clinicians improve their workflow
Excellent communication skills, both written and oral
Open-minded personality and welcoming of ideas and feedback
Required Experience:
Minimum 5 years experience as a clinical physicist
Experience with Radiation Oncology Treatment Planning Systems and DICOM Modalities
Strong experience supporting clinical applications and their infrastructure: client/server/storage/network
Experience in performing and analyzing daily, monthly, and annual radiation oncology machine QA
Strong critical thinking skills
Exceptional communication skills and fluent in English
Ability to multitask
Positive attitude and a passion for excellence in patient care
Preferred Experience:
5+ years experience as a clinical physicist
Experience with multiple treatment planning systems
Experience with python
Customer service experience
What makes us so RAD?
We take care of our people
Radformation offers top-tier medical, dental, vision care for employees and their families. Each role comes with our 401(k) & employer match vest immediately and you'll never have to stress about taking the time you need with self-managed PTO. We support our growing RAD families with generous parental leave, along with additional part-time work to help transition back into the swing of things. We are a fully remote team and while we may be apart, virtual events, yearly retreats and a collaborative work environment keep us close and connected.
Cancer transcends any individual differences we may have. That's why at Radformation we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity workplace and an affirmative action employer.
Seniority level
Seniority level Not Applicable
Employment type
Employment type Full-time
Job function
Job function Research, Analyst, and Information Technology
Industries Software Development
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