Lead AI Design Strategist

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Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

Lead AI Design Strategist (Consultant to Senior Consultant)

As Lead AI Design Strategist you will be responsible for kickstarting the Design practice in AI for CIB platforms. This means you'll be tasked with setting up the frameworks we need to design the AI experience in our tools that will delight our coverage people and meet the goals of our client's Corporate and Institutional business. You will have experience designing products in domains such as fintech and or large corporate banking platforms.

What You'll Be Doing

• You'll create the frameworks and playbook for designing AI tools to deliver a standout user experience across CIB coverage platforms & services.
• You introduce and develop frameworks specific to AI including conversational UX, agent based design, co-pilot interactions, intelligent automation, and explainability.
• You use wireframes to express your vision and seek alignment.
• You will be a close and trusted partner to the product owner, business owner, data science teams, and engineering teams to understand their needs, goals and what makes a difference to them. As a senior candidate you will use your knowledge and skill to help them define and refine problem statements.
• You partner with our AI Service Designer and AI product designer to strategise the designs of our products.
• You frequently engage with our research, analytics and value capture teams to understand pain points and opportunities to improve the experience.
• You will use your entrepreneurial spirit and ability to be hands-on. Drive, grit and the ability to evangelise the significance of user experience is an important skill for any senior team member to affect the change we're after
• You coach and mentor our design teams to understand how to design for AI tools

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design and Strategy/Planning

• Industries

  Design Services and Business Consulting and Services

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