Senior Patient Service Associate

2 days ago


Singapore Alexandra Hospital, Singapore Full time

Overview Senior Patient Service Associate (Urgent Care Centre) role focusing on friendly, efficient customer service and creating a welcoming atmosphere for patients and staff. The position aims to deliver excellent patient care and satisfaction while contributing to smooth hospital operations. Responsibilities Ensure department’s operational readiness; keep workstations tidy and clean, and maintain sufficient stationery stock. Assist with smooth patient journey including: Registration of patients, and updating of NOK contacts Attending to and managing patients’ enquiries Assisting with admission process, including financial counselling and monitoring bed request status Discharging of patients, including system discharge, scheduling of appointments and



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