Assistant Director of Catering

About us voco Orchard Singapore provides guests with the world-renowned vocoTM experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that's dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different. Your day to day As an Assistant Director of Catering you'll make sure all our client meetings and events run smoothly - acting as both brand ambassador and trusted partner – you'll connect internal teams to deliver a seamless experience for planners, hosts and meeting attendees. Working alongside the Director of Catering, you will assist to develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability and proactively hunts for the new business. Drive a great working environment for teams to thrive – linking up departments to create sense of one team Develop team and improve their performance through coaching and feedback, and create performance and development goals for colleagues Train colleagues to make sure they deliver with compliance and to the standards we expect Interact with outside contacts: guests, vendors, and other contacts as needed Work collaboratively with other departments and leaders at the hotel for a smooth operations of an event Responsible for running day to day operations of the department in absence of Director of Catering Responsible for the planning and execution of promotion and sale of conference MICE, Outdoor Catering and Weddings. Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans Negotiate sales prices within booking guidelines Prepare event orders according to the establish Standard Operating Procedure Responsible for self and team targets Proactively drive new business opportunities and guide team members Ensurethe wholeclientexperiencesuccessful and memorable and act as the brand ambassador and key contact throughouttheir journey Buildlong term relationship with planners and hosts to increase loyalty to the brand At pre-event planning stage consult withmeeting planners tooptimiseall elements of the meeting/ eventincludingspace, meeting/break flow, menu anddesign etc. to improve meeting efficiency Arrange agreed details of meeting / event e.g. room set-ups, staging, lighting Conductpre-event and post-event meetings with clients and cateringcolleaguestoidentify improvements to the guest experience Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing Relate to business needs and make sure teamprioritisesthe things that help our guests get their business done Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day Analyseand action against client satisfaction surveys to improve services Conduct banquet and catering facility tours and entertain clients to enhance the guests' meeting/banquet experience Raise theawarenessand reputationof yourhotel and the brandlocally Ensure guest safety is a prioritywith minimal interruptions or problems Offer advice to clients toreduce waste, save energy and have a minimal impact to the environment Other ad-hoc duties –unexpected moments when we have to pull together to get a task done What we need from you A confident communicator with strong interpersonal strong skills Business language and tools acumen Bachelor's Degree/higher education qualification/equivalent in hospitality or related field At least 5 years experience in a catering setting or similar role Direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience Must be able to communicate in English language and local language(s)Position may have additional qualifications per brand standard What we offer We'll reward all your hard work with a great salary and benefits – great room discount and superb training. Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. #J-18808-Ljbffr