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Hematology Laboratory Specialist

2 weeks ago

Singapore SYSMEX ASIA PACIFIC PTE. LTD. Full time
Job Description

Product Knowledge Specialist

Key Responsibilities:
  • Product Information Gathering: Receive and gather product specifications or modifications of existing products, upgrading or extending new products. This information is essential to strengthen product knowledge for clear communication with distributors and customers.
  • Continuing Education: Maintain technical knowledge by suggesting continuing education programs to management for personal growth.
Implementation and Sales Support:
  • Application and Theoretical Training: Conduct training for representatives of distributors in the region on product applications and theoretical aspects.
  • End-User Training: Provide training to end-users as needed.
  • Product Knowledge Development: Develop resources to strengthen distributor product knowledge (e.g., training manuals).
  • Troubleshooting and Support: Handle product-related complaints and issues, providing assistance for troubleshooting purposes.
  • Communication: Maintain regular communication and continuous contact with subsidiaries and distributors.
Reporting and Accountability:
  • Monthly Activity Report: Prepare and submit a monthly activity report to the supervisor, including activities from the past month, issues resolved, and plans for the next two months.
  • Business Trip Reports: Submit trip reports after each business trip, indicating activities completed, recommended actions, responsible personnel, and other important information for management's attention.
Requirements:
  • Education: Diploma in Medical Technology
  • Experience: At least 5 years of experience in Medical Technology practice
  • Technical Skills: PC literate (Excel, Words, Power Point)
  • Professional Conduct: Maintain the highest standards of professional and personal conduct
  • Travel Requirements: Able to travel between 20% - 40% per year
  • Work Schedule: May need to work after office hours occasionally
  • Citizenship: Only Singaporean / Singaporean Permanent Residence may apply