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Customer Service Officer, DA

2 weeks ago

Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full time

Job Summary:
Looking for a driven individual who likes to pursue a career with a leading financial services group in Asia with a presence in 18 markets. Being one of Asia's Safest Banks and voted "World's Best Bank" in 2021. Focusing only build lasting relationships with their customers but also positively impacting the communities.
In this position, you’ll be tasked to assist various stakeholders in the business unit and support business activities. Additionally, you will play a vital role in delivering all tasks in an efficient and timely manner while ensuring compliance with company policies, procedures, and country legislations.
Location:
Bukit Timah
Responsibilities:
Proactively share, understand, and know customers' banking needs and refer customers to adopt alternate banking channels (e.g., ATMs, Video Teller Machines, DigiBank) where suitable, for enhanced customer experience and journey.
Be familiar with and proactively keep up to date with the latest banking products, processes, and services to suggest alternate banking solutions for customers where fitting.
Assist in customers’ general inquiries and ensure service delivery standards at all times, including attending service huddles with the branch team.
Requirements:
Customer-oriented
Able to cope with large crowds
Individuals with customer service experience
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