Senior / Product Designer, Singpass (Partner Experience)

What the role is
GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today
Learn more about GovTech at tech.gov.sg.
What you will be working on
As a Senior / Product Designer with Singpass, you will help shape and elevate the end-to-end experience for partners interacting with our services. Singpass is the National Digital Identity that powers secure and seamless experiences for individuals and businesses alike.
You’ll be part of the Partner Experience domain, where we focus on creating a smooth, intuitive journey for partners who adopt Singpass services. Your primary product will be the Singpass Developer Portal – a key platform that enables government agencies, businesses, and developers to discover, integrate, and manage Singpass APIs such as Sign, Verify and Myinfo.
This role is ideal for experienced individual contributors who enjoy mapping service journeys, identifying opportunities for bold improvements, and driving user-centric change alongside product teams.
You will report directly to the Head of the Design Function at Singpass.
What you will work on
Lead end-to-end design for the Singpass Developer Portal, spanning from onboarding documentation, integration flows and support experiences.
Map the partner experience journey and identify friction points across key touchpoints – discovery, setup, testing, go-live and beyond.
Closely collaborate with product, engineering, policy and support teams to streamline workflows and reduce integration complexity.
Design intuitive content and interaction patterns to make technical information easier to understand and act on.
Conduct research with partner users to uncover needs and pain points.
Drive experience standards and help establish best practices for platform and partner experience design.
Mentor junior designers and support design critiques, sharing best practices and guiding growth.
What we are looking for
Minimum 6 years of product, UX, or service design experience, with a strong portfolio that shows systems thinking and thoughtful execution.
Strong interaction and visual design skills, with the ability to make complex workflows feel simple.
Experience designing B2B or technical platforms – especially developer portals, API documentation sites, or self-service support tools.
Familiarity with service design or journey mapping across multi-stakeholder experiences.
Excellent communication and collaboration skills to influence cross-functional product direction.
Experience working with technical and policy constraints, especially in regulated or public sector contexts.
Why join us
Design a platform for builders
– Improve how developers and businesses integrate national digital services used by millions.
Shape service journeys
– Solve for the full partner lifecycle, from onboarding to troubleshooting and management.
Drive change with bold ideas
– Influence how we scale partner adoption through self-service, automation, and support design.
Shape design culture
– Mentor others and work closely with the head of design to raise the bar for design excellence.
Future leadership path
– Grow your influence now as a strong IC with a view toward leadership in the future.
More about working at GovTech
GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.
Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.
We champion flexible work arrangements (subject to job role) and trust you to manage your time to deliver your best.
Learn more about life inside GovTech at go.gov.sg/GovTechCareers
About GovTech
The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. Learn more about GovTech at tech.gov.sg.
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