Front Desk Agent

6 days ago

Singapore Hyde Johannesburg Rosebank Full time

Overview
Join the Front Desk Agent role at Hyde Johannesburg Rosebank. You'll be the sunshine of the day, ensuring everything runs smoothly while our guests enjoy a warm and welcoming stay.
Responsibilities
Welcome guests and ensure their stay is smooth at any time of the day.
Handle arrivals, check-ins and check-outs for individuals and groups.
Manage last-minute bookings, answer calls, and respond to guest requests.
Share important feedback, complaints, or remarks with the manager to maintain a top-notch guest experience.
Process payments, keep track of the cash register, and ensure accounts are in order; process invoices and follow up as needed.
Act as a Mama ambassador by showcasing hotel offerings (boutique, restaurant, events) to guests.
Provide local recommendations and tips as needed to enhance the guest experience.
Maintain the overall guest experience as a guardian of the perfect stay.
Qualifications
Details matter with strong observation and anticipation skills.
Attentive, friendly, and kind with a welcoming demeanor.
Versatile and comfortable with a sales mindset to adapt to situations.
Ability to handle confidential information with discretion.
Strong team spirit and reliability; colleagues should be able to count on you.
Ability to manage multiple priorities in a fast-paced front-desk environment.
Experience with a Property Management System (PMS) such as Opera Cloud is preferred.
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