Helpline paracounsellor

To work within a mental health call centre environment, the candidate will attend to calls/webchats and triage, assess and provide information and advice to callers. Essential Job Functions: Handle enquiries via phone and webchat Offer mental health information and resources based on callers’ needs Triage and identify callers at risk and refer callers to relevant resources Requirements Diploma in related field Preferably with 2 to 3 years of relevant working experience Entry Level Candidates with positive learning attitude may also apply Possess excellent interpersonal and communication skills Team player with a passion for patient-care and community support Able to work on 24/7 rotating shifts (including weekends and PH) About IMH: The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions. #J-18808-Ljbffr