Mental Health Support Specialist
6 days ago
Job Description
At the Institute of Mental Health, we are seeking a skilled Helpline Paracounsellor to join our team of dedicated professionals.
As a Helpline Paracounsellor, you will be responsible for providing support and psychoeducation to the public on gambling, substance, and behavioural addiction.
You will be triaging, assessing, and providing resources according to client needs, with the goal of ensuring callers receive the right direction for their concerns.
Responsibilities:
- Handle queries via phone and webchat
- Educate callers on the service provided
- Provide brief-intervention for concerns
- Manage distress calls
- Motivate and support clients towards change
- Appointment scheduling
- Participate in projects
- Identify callers at risk and provide appropriate intervention
- Access client concerns before referring to relevant resources
- Possess excellent interpersonal and communication skills
- Able to work shifts
Working Hours:
Monday to Sunday, including public holidays
AM Shifts: 8am - 2pm
PM Shifts: 2pm - 11pm
Requirements:
- Diploma in Psychology, Counselling, Social Work or related field
- Candidates without experience or diploma holders/candidates are welcome to apply
- Motivated to help the public and passionate about helping people
- Possess excellent interpersonal and communication skills
- Able to work shifts
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