Mental Health Support Specialist

6 days ago


Singapore Institute of Mental Health Full time

Job Description

At the Institute of Mental Health, we are seeking a skilled Helpline Paracounsellor to join our team of dedicated professionals.

As a Helpline Paracounsellor, you will be responsible for providing support and psychoeducation to the public on gambling, substance, and behavioural addiction.

You will be triaging, assessing, and providing resources according to client needs, with the goal of ensuring callers receive the right direction for their concerns.

Responsibilities:

  • Handle queries via phone and webchat
  • Educate callers on the service provided
  • Provide brief-intervention for concerns
  • Manage distress calls
  • Motivate and support clients towards change
  • Appointment scheduling
  • Participate in projects
  • Identify callers at risk and provide appropriate intervention
  • Access client concerns before referring to relevant resources
  • Possess excellent interpersonal and communication skills
  • Able to work shifts

Working Hours:

Monday to Sunday, including public holidays

AM Shifts: 8am - 2pm

PM Shifts: 2pm - 11pm

Requirements:

  • Diploma in Psychology, Counselling, Social Work or related field
  • Candidates without experience or diploma holders/candidates are welcome to apply
  • Motivated to help the public and passionate about helping people
  • Possess excellent interpersonal and communication skills
  • Able to work shifts


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