Atm operations support specialist

1 month ago

Singapore Thales Full time

Location: Singapore, Singapore Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning to threat neutralisation, our platforms cover all levels from very short-range systems to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems, and Missile Defence, Optronics, and Radar. Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation, and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas. Responsibilities: Program Support Activities Develop and deliver training within the scope of ATM system contracts. Develop and maintain the training syllabus including: Production and maintenance of training methods/tooling and documentation as directed by the Training Manager. Maintenance of e Learning syllabus/content. Managing access to e Learning as required by project/program requirements. Provide operational support to V&V: Contributing to test validation on time and on budget, in cooperation with the customer representatives, during Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) at the program’s relevant site. Contributing operational concept/context to the correction and validating the Problem Change Reports (PCR’s) in coordination with the other teams (e.g. System Engineering, V&V). Contribute to the maintenance of traceability between customer requirements and the functional baseline. Support Technical Working groups both internally and externally to define technical solutions that are operationally fit-for-purpose. Develop and conduct test procedures in conformity with specifications in order to ensure customers’ acceptance of ATM products. Provide system use guidance to existing and potential customers when required. Deliver ATC Awareness training as required to internal AMS teams. Bid and Strategic Business Activity Provide ATS support and advice to the Thales Engineering and Marketing teams. Support development of Sales & Marketing Department product demonstrations in responding to Requests for Tender. Deliver product demonstrations to: prospective clients client management, technical and operations personnel. Review and provide feedback of proposed enhancements of the Top Sky product (product roadmap). Assist the Operational Support and Training Manager with preparation/validation of AOS estimates in the context of projects/bids. General Prioritisation of competing deadline activities. Identify risks, and propose effective solutions; execute mitigation actions and report on outcomes and residual risks. Provide recommendations to Lead ATC Operations Specialist and Operational Authorities on modification of ATM related products/features. Requirements: At least 5 years of Operational ATC experience across multiple disciplines. Firm understanding and demonstrated experience in training development and instruction. Significant ATM product knowledge or at least 2 years as a member of a Project Team involved in the implementation of a modern ATM system. Excellent written and oral communications skills. Capable of working in a self-directed environment without direct supervision. Ability to work in a multicultural environment. Assist in ensuring a harmonious work environment in all departments that you are working with by upholding Thales's key values. Comply with all relevant company Occupational Health, Safety and Environmental policies and frameworks and work practices, with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure safe work practices at all times. Comply with all relevant Company policies and procedures. Willingness to undertake periodic interstate or international travel as part of project/program support. ATM End users in-the-field use of Thales solutions/products. Operational activities, organisations, roles and customer decision making processes when implementing Thales solutions/products. The trend of the evolutions of the strategic operational approaches and the future needs of the customers/users. Air Traffic Control Licence (Current or previously held) will be added advantage. Knowledge in Operating System (UNIX, Linux, Windows) will be added advantage. Proven problem identification and analysis skills and system requirements analysis skills. PC Software - Word, Access, Excel, Power Point, Author IT. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now #J-18808-Ljbffr

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