Senior Customer Service Officer

2 weeks ago

Singapore BANK OF CHINA LIMITED Full time
Roles & Responsibilities

Responsibilities:


• To provide information and assistance to customers through correspondence/email, inbound and outbound calls.

• Ensure calls, correspondence and emails from cutomers are responded to promptly by providing accurate information, providing alternatives and solutions to customers on products and services.

• Ensure that backend maintenance work is monitored, updated and reviewed to ensure timely and accurate updates.

• Prepare and maintain statistical reports and ad-hoc reports.


• To be able to review work process to streamline workflow and enhance unit's productivity.

• Assist to undertake the groundwork of system enhancement projects if any.

• Perform any ad-hoc tasks or projects assigned by supervisor.

• Handle escalated feedback and complaints from customers and ensure customers are responded promptly and resolved within stipulated timeframes.

• Assist in evaluating call agents performance, providing training, guidance and coaching.

• Assist in training call agents on how they are able to have a good communication skill with customer so that they can provide a hoslistic customer experience to customers within one call resolution.

Job Requirements:

· 3-5 years of relevant work experience. Candidate with call centre experiences in credit card or banking industry will have an added advantage.

· Passion for customer service, a team player with pleasant personality, excellent telephone etiquette and communication skill.

· Proficient in Microsoft Officer Applications.

· Proficiency in Chinese would be an advantage as incumbent is required to communicate with Chinese customers & Head Office.

Tell employers what skills you have
Customer Service Skills
Listening Skills
Microsoft Office
Telephone Manner
Target Driven
Customer Service Representatives
Banking
Customer Satisfaction
Team Player
Customer Service
Conflict
Customer Service Experience
Call Center

  • Customer Service Officer

    2 weeks ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member's membership card and NRIC. Receive /

  • Senior Customer Service Officer

    2 weeks ago

    Singapore COM CAREERS INTERNATIONAL PTE. LTD. Full time

    The Senior Customer Service Officer is a staff whose role in the company entails attending to guests and visitors who come into the establishment. In some cases, the individual is assigned to specific clients/accounts and manages all inquiries and information transactions made between management and the clients. As experts in the field, the job description...

  • Customer Service Officer

    2 weeks ago

    Singapore Logistic service company Full time

    Company Name: Logistic service company Job Title: Customer Service Officer (ID8027) Hours per Week: Monday to Friday 8am to 5:30pm. Location: Tampines, Northeast, Singapore Job Category: Customer Service Job Description: Order processing and responsible for the coordination and preparation of all necessary documentation. Liaise with...

  • Customer Service Officer

    2 weeks ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities...

  • Customer Service Officer

    1 week ago

    Singapore THONG LEE CONTAINER SERVICE PTE. LTD. Full time

    Industry Type**:TRANSPORTATION**: - Position Title**:Customer Service Officer**: - Working Location: JURONG AREA - Working together with the customer to make sure that every container detail is proper and put onto the vessel - Using to PSA Portnet for monitoring the vessel berthing. - Create customer order to the internal system. - Duration:...

  • Customer Service Officer

    1 week ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member’s membership card and NRIC. Receive /

  • Senior Customer Service Officer

    1 week ago

    Singapore SGO TAS PTE. LTD. Full time

    Roles & Responsibilities What is INITIA? The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a...

  • Senior Customer Service Officer

    2 weeks ago

    Singapore NVISUALLY ACADEMY PTE. LTD. Full time

    What is INITIA? The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons...

  • Senior Customer Service Officer

    2 weeks ago

    Singapore SGO TAS PTE. LTD. Full time

    Roles & ResponsibilitiesWhat is INITIA?The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series...

  • Senior Customer Service Officer

    1 week ago

    Singapore Arts House Group (AHG) Full time

    Senior Human Resource Professional - IHRP | Certified Professional Job Purpose At AHG, we believe every visitor deserves a memorable experience. As our Senior Customer Service Officer, you will be the welcoming face of our cultural spaces — ensuring smooth operations, unforgettable events, and warm hospitality. Your mission: To uphold our high...