Customer Success Manager

7 days ago

Singapore Workiva Full time

Customer Success Manager - Mandarin Speaker 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. As a Customer Success Manager (CSM)at Workiva, you are a critical part of our customer-facing team - driving the success of our customers on the Workiva platform. You'll serve as the primary point of contact for assigned customers, managing the entire customer lifecycle, focusing on positive business outcomes and identifying opportunities for growth within customer accounts. You'll work closely with Workiva's Implementation, Support, Marketing and Sales teams to ensure customers are effectively onboarded, trained, and supported throughout the customer journey. As a CSM, your primary mission will be to maximise our customers' value from the Workiva platform through developing and maintaining close relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle. What You'll Do Drive customer adoption of Workiva solutions and continuously demonstrate product value to your customers Manage diverse customer needs through robust product knowledge and expertise Consult on best practices, workflows, and management business reviews Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution Record customer activity, outcomes, issues, and communication in customer management tools Advocate for customers internally by providing continuous feedback to Workiva's Sales, Implementation, Marketing, Product, & Engineering teams Work with Sales to understand the details of upcoming customer renewals Use customer management tools to track customer communication, issues, and metrics What You'll Need Minimum Qualifications Undergraduate degree or equivalent combination of education and experience in a related field 2+ years of related career experience in Customer Success, Customer Service,

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