Client Manager

4 days ago

Singapore LONSDALE DESIGN PTE. LTD. Full time

Functional Mastery Manages projects on time, on budget and on brief, ensuring overall client satisfaction and seeking ways to grow business from his/her clients and supporting on new business pursuits. Project/Financial Management Manages projects from briefing through implementation and is accountable for all his/her clients’ projects to be delivered on time, on budget and on scope. Ensures all correspondence, materials, presentations and deliverables to clients are errorfree, of highest quality and always relevant to the client’s needs. Facilitate client and internal meetings and oversees/coordinates the preparation for meetings Maintains a regular flow of information between the client and the internal teams, preparing and distributing briefs, de-briefs, contact reports and timelines. Participates in client and internal meetings, takes notes, develops and shares meeting reports and follow-up with actions in due course then tracks and ensure actions are completed as agreed thereafter. Proactively seek-out clarity and manages client expectations to ensure smooth project deliveries Demonstrates commitment and adherence to client/project financial performance, proactively raising concerns in a timely fashion so that action can be taken to solve issues. Demonstrate understanding of and commitment to achieving company and individual financial targets. Partners with CEs and CDs for budget management on all projects, including opening project numbers, scoping accurately, creating CEs, obtaining POs, managing project fees, managing project resources, invoicing and financial reports. Accurately and efficiently plan resources on projects and ensures teams are timely briefed. Able to negotiate (timings, scope, deliverables, budgets) with clients, pursuing WBD interests while maintaining client satisfaction Maintains and organises files and all project related materials on the server Documents work through case studies and contributes to creating credentials for his/her clients’ projects. People/Team Responsible for inspiring and motivating project teams. Resolves work quality issues through interactions with wider team members as appropriate. Knows when/how to escalate issues and involve the senior management (CS, Creative, Production)Knows how to delegate work to Client Executive as appropriate, while maintaining control and accountability. Provides mentoring and on-the-job training for Client Executives, if/when applicable. Support other client services team members and other internal functions teams if/when needed Client Relationships Acts as central point of contact/

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