Customer Service Associate

5 days ago

Singapore DSV - Global Transport and Logistics Full time

Overview

The Customer Service Specialist liaises with DSV’s customers and coordinates with the operations team, identifies customer issues and challenges, feeds this information to the operations team, and assists in achieving service levels as well as preparing shipping documentation.

Responsibilities

  • Support day-to-day operations and fulfillment requirements within the time frame set with clients, with the Customer Service Assistants.
  • Support ad-hoc requests from customers and provide customer support when necessary.
  • Ensure daily and monthly reports are updated and provided to the client in a timely basis.
  • Ensure Exceptional Reports are updated.
  • Collaborate with other departments to ensure smooth phasing in of client operations and delivery of consistent, quality services.
  • Act as a conduit between customers and the local operations team to ensure all requirements and data integrity are met.
  • Undertake additional functions as mandated by Management.
  • Assist direct superior with special projects and provide backup to other CS team members when necessary.
  • Ensure workplace safety rules and DSV policy are followed.
  • Ensure all customers’ standard operating procedures are followed and updated.

To be successful in this role you will require the following

  • GCE ‘O’ Level with minimum 2 years relevant experience
  • Demonstrated warehousing and customer service experience
  • Excellent written and oral communications skills
  • Strong problem-solving ability
  • On-the-job training will be provided
  • Meticulous, able to work independently and as a team player
  • Able to follow, perform and maintain good and positive performance in housekeeping and safety-related tasks as assigned by management

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Distribution, Supply Chain, and Other

Industries

  • Transportation, Logistics, Supply Chain and Storage
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