Chief Operating Officer

Location: Singapore Employment Type: Full-time, Senior Leadership, On-site only (no remote work/work from home) Reports To: CEO (Divesh Shah) Work Week: 6 days (including Saturday & Sunday) About MathVision MathVision is one of Singapore’s leading enrichment organisations, serving over 4,000 students with a team of 250+ full-time teachers. We specialise in personalised 1-to-1 and 2-to-1 tutoring across Mathematics, Sciences, Economics, Business Studies, Computer Science, and major international exams (AMC, UKMT, MAT, PAT, SAT, ACT, ENGAA, etc.). We operate centres in Singapore, Dubai, and Manila, with upcoming centres planned in Spain, Australia, New Zealand, and more. The organisation is also undergoing a major operational transformation through the new MathVision App. We are hiring a Chief Operating Officer (COO) to lead, professionalise, and scale MathVision’s operations globally. Role Summary The COO oversees day-to-day operations across all MathVision centres, builds strong systems and SOPs, ensures consistency in service delivery, and drives operational excellence. This role requires someone disciplined, structured, customer-focused, and comfortable working across multiple time zones in high-pressure environments. Work Schedule Requirements This is a 6-day work week position with both Saturday and Sunday compulsory since most students come to the center on weekends. Mon to Thu: 11.30am to 7.30pm Sat & Sun: 9.30am to 6.30pm Lunch Break on all working days: 1:30pm to 2:30pm Weekly Off: Friday Weekend Work Must be available on both Saturday and Sunday, the busiest operational days. Shift Flexibility & Time-Zone Coordination Must be comfortable with early-morning and late-night coordination to support global operations since this role requires daily calls to review the day’s operations and plan for the next day. To support all regions, timings may include: Europe (Spain, UK, EU Region) – Daily Debrief Calls Late-night calls between 12:00 am – 2:00 am (Singapore time) These calls are needed to debrief with the Europe team after their day ends. Australia / New Zealand – Daily Planning Calls Early-morning calls between 5:00 am – 6:00 am (Singapore time) These calls align with the start of the day in Australia/NZ to plan for the day. On-Site Requirement No remote work or work-from-home. Full on-site presence is required to oversee operations, support team members, and monitor centre performance in real time. Minimal Travel Most coordination with global centers is via phone/Zoom; travel is minimal and only when absolutely necessary. Key Responsibilities Multi-Centre Operational OversightOversee operations in Singapore, Dubai, and Manila. Ensure smooth scheduling, staffing, teacher allocation, and centre readiness. Maintain consistency in service standards across all centres. Systemisation & SOP DevelopmentBuild and enforce SOPs for all operational workflows including: Bookings & scheduling, Teacher coordination, Parent communication, Feedback loops, Centre operations, Admin & reporting Shift the organisation towards a system-driven, structured operating model. Digital Operations & App IntegrationOversee implementation and adoption of the MathVision App for centralised scheduling, reporting, communication, and attendance. Identify processes to automate and reduce manual dependency. Team Leadership & People ManagementLead centre managers, operations staff, and admin teams across regions. Support training, performance monitoring, and escalation handling. Build a culture of clarity, structure, discipline, and accountability. Customer Experience & Service QualityEnsure high-quality, consistent service for parents and students. Oversee service recovery and escalation protocols. Maintain strong responsiveness and communication standards. Operational Analytics & Performance TrackingBuild dashboards and KPIs for utilisation, efficiency, scheduling, staffing, and service quality. Use data to diagnose bottlenecks and continuously improve operations. Global Expansion & New Centre SetupSupport launch of new centres in: Spain, New Zealand / Australia, Future markets identified by leadership Build operational launch playbooks for easy replication of the MathVision model globally. Coordinate daily with international teams across time zones. Key Requirements Education & Experience Minimum 5 years of relevant working experience. Must have experience working in large, structured organisations. Prefer candidates who have experience working in service-oriented roles with direct and frequent customer interaction Skills & Competencies Strong operational discipline and attention to detail. Excellent leadership, communication, and people management skills. Strong conflict resolution and problem-solving abilities. Tech-savvy and comfortable with digital workflows and automation. Able to stay calm and decisive under stress. Personal Attributes Highly organised, reliable, and consistent. Warm, patient, and service-oriented. Strong sense of ownership and accountability. Fully comfortable with weekend work, uncertain hours, and time-zone demands for late night and early morning calls. Fully committed to on-site operational leadership (no remote work). Walk-in interviews are available from 2:30 PM to 7:30 PM on Monday and Wednesday. Please carry your CV. #J-18808-Ljbffr