Raffles Hotel Singapore

4 days ago

Singapore BEACH ROAD HOTEL (1886) LTD. Full time
This position analyses and supports the hotel's results and performance in various revenue streams (Rooms, F&B, Spa and Boutique) and recommends strategies and expectations based on the observed data trends and market changes.
Primary Responsibilities
Manages Revenue Management Operations
  • Daily rate strategies review for daily rates and inventory to ensure room revenue optimization
  • Manage distribution of rates and inventory for the various market segments to ensure accuracy and parity.
  • Ensures daily communication between Reservations and Front Office colleagues regarding inventory, short-term sell strategies, Group / Convention arrivals, rate changes and sell out strategies.
  • Support different revenue streams with extraction of sales figures to support and analyze initiatives.
  • To accurately process and manage Group reservations.
  • Daily review and optimization of F&B reservations to ensure full optimization of covers and revenue for F&B outlets
  • With direct leader's guidance, works closely with different revenue streams to support achieving the budget and forecast expectations.
Involvement in Wider Job Function Actions/Relationships
  • Surveys the market and competitors in terms of performance (RevPAR Index, market penetration), pricing and availability as a basis for future tactical decisions.
  • Takes an active role in the development of rates, promotions, packages and other selling strategies.
  • Ensures compliance with the Best Price Guarantee and manage third party distributors in line with AccorHotels standards.
  • Identifies business opportunities for need periods and participates in various newsletters, banners, e-brochures or ads to drive incremental revenue in various revenue streams.
  • Stays current with the industry trends.
  • Supports hotel's CSR and sustainability efforts.
  • Ensures service standards and individual performance are aligned with Accor Values.
  • Participates in developing different tactics, encompasses performance metrics, data standards, processes, policies, tools, training, best-practices and case studies to successfully roll out the strategies focusing on all revenue streams including Rooms, Food and Beverage, Spa and Raffles Shop.
  • Performs any other duties and responsibilities that may be assigned.
Candidate Profile
Knowledge and Experience
  • Knowledge of Opera, Central Reservation System and Global Distribution System are an asset.
  • Strong knowledge of Microsoft Excel is required.
  • Previous Front Office Management experience is an asset.
  • Food and Beverage and Spa knowledge / background is an asset.
Competencies
  • Excellent communication and organisational skills.
  • Service oriented with an eye for details.
  • Multicultural awareness and ability to work with people from diverse cultures.
  • Self-motivated and energetic.
  • Flexible.
  • Displays initiative and creativity.
  • Highly organised with the ability to manage multiple projects under time constraint.
  • Strategic thinking with a proven ability to mobilise theory into action.
  • Sense of urgency.
Benefits of Joining Raffles Hotel Singapore
  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit - Dental/Optical/Vacation Expenses/Children's Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.

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