Front Office Agent
6 days ago
Overview
Reporting to the Front Office Manager, the incumbent in this position is responsible for the efficient, accurate and courteous checking-in and checking-out of hotel guests in a friendly and caring manner according to Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, they must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
Responsibilities
Check in arriving guests and check out departing guests in a friendly and caring manner according to Kempinski and Leading Quality Assurance (LQA) standards.
Handle front office cashier transactions such as posting charges to guests and exchanging foreign currency according to procedures; balance cash float at end of shift.
Answer guest requests and questions by telephone or in person, provide/refine information, take appropriate actions or refer matters to relevant personnel; this may include issuing safe deposit boxes, handling messages, or dealing with complaints.
Coordinate room status updates with the housekeeping department, notifying them of late check-outs, early check-ins and special requests.
Qualifications
Minimum O-Levels or WSQ Front Office Certification or Diploma in Hospitality Management.
Prior experience in a similar capacity or hospitality-related role is advantageous.
Knowledge of Microsoft Office (Word, Excel, PowerPoint).
Operational knowledge of front desk operations; Opera and Micros is a plus.
Strong customer service and communication skills.
Able to multi-task; good command of spoken and written English; additional languages are an advantage.
Well-groomed and professional disposition.
Willingness to work on rotating shifts, weekends and public holidays.
About The Capitol Kempinski Hotel Singapore
Located in Singapore’s Civic and Cultural District, The Capitol Kempinski Hotel Singapore is housed in a historic building restored as a luxury icon. It is Kempinski’s first hotel in Singapore, offering European luxury and exceptional service. The hotel sits in Capitol Singapore with proximity to City Hall MRT and various attractions, dining and entertainment options in the vicinity.
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