Insurance Customer Service
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Responsibilities
- Provide customer service support primarily through Live Chat as part of the Contact Centre team
- Handle enquiries and requests from financial representatives and policyholders professionally and efficiently
- Resolve customer concerns and complaints at first contact where possible, ensuring proper follow-up and closure
- Make outbound calls when required and ensure service commitments are met within agreed timelines
- Assess appeals and provide recommendations to Managers/HODs
- Escalate complex cases to the relevant departments and follow through on resolution
- Maintain accurate customer interactions and service records in the CRM system
- Meet team service standards, productivity and quality targets, and support ad-hoc projects as required
- Assist with ad hoc duties as assigned
Requirements
- Experience in customer service functions
*** We regret that only shortlisted candidates will be contacted.
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