Head of Accounting

Job Description As Head of Accounting & Tax Services, you will be responsible for leading and managing the core client service delivery & coordination team both in Singapore and globally, ensuring the provision of efficient, accurate, and compliant one-stop financial services to SME clients. You will leverage advanced technology platforms and your professional expertise to drive service excellence and operational efficiency.Key Responsibilities Team Leadership & Development Build, lead, manage, train, mentor, and develop a high-performance Financial Services team (including bookkeepers, accountants, tax specialists, etc.). Foster a positive, collaborative, client-centric, and continuous improvement culture. Service Delivery Management Oversee the end-to-end delivery of comprehensive financial services to a diverse SME client portfolio, ensuring accuracy, timeliness, and compliance. Services include bookkeeping, financial statement preparation (in accordance with SFRS/SFRS for Small Entities), management reporting, corporate income tax computation and filing, Goods and Services Tax (GST) filing, and coordination of related compliance activities. Manage service workflows, optimize resource allocation, and act as the primary point for complex client issue escalation. Process Optimization & Efficiency Enhancement Design, implement, and continuously optimize standardized service delivery processes using automation tools and platforms. Identify efficiency bottlenecks and drive process improvements to enhance operational efficiency, scalability, and client value. Establish and monitor key performance indicators (KPIs). Quality Assurance & Compliance Establish and maintain rigorous service quality standards and QA procedures. Ensure all service delivery activities fully comply with Singapore accounting standards, tax regulations (IRAS), and other relevant regulatory requirements. Stay up to date on regulatory changes and ensure team awareness and compliance. Cross-functional Collaboration Partner with product and technology teams to provide user feedback and identify platform improvement opportunities. Collaborate with sales and marketing on service scope, pricing, and customer experience. Coordinate with other departments to ensure smooth internal operations. Strategic Contribution Participate in strategic planning, goal setting, and budgeting for the Financial Services function. Provide expert insights for new service development and improvement of existing offerings. Represent the department in company-wide initiatives and discussions. Overseas Team Expansion & Building Develop recruitment strategies for sourcing qualified local accounting and tax professionals. Establish competitive local compensation and benefits packages. Create onboarding and training programs tailored to local requirements and internal service standards. Manage remote teams effectively. Implement communication infrastructure for seamless collaboration with headquarters and other locations. Ensure consistent service levels and client experience globally. Develop budgets for setup costs and operational expenses for each overseas location. Establish financial reporting and internal control mechanisms for overseas operations. Job Requirements Bachelor's degree or above in Accounting, Finance, or a related field. Chartered Accountant of Singapore (CA Singapore) or equivalent professional qualification (e.g. ACCA, CPA). At least 5 years of relevant experience in accounting and tax services, with a minimum of 3 years in a leadership role. Strong technical knowledge of SFRS, corporate tax, and GST compliance in Singapore. Proven experience in managing high-performance teams and cross-border operations. Hands-on experience in process standardization and workflow optimization using digital tools. Familiarity with automation, AI, or digital transformation in finance functions is a strong advantage. Excellent interpersonal, communication, and stakeholder management skills. Strategic mindset with strong problem-solving ability and attention to detail. Ability to work in a fast-paced, client-oriented environment and handle multiple priorities.