Restaurant Duty Manager
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Our client, a well-established hotpot restaurant located at CHIJMES , is seeking an experienced Restaurant Duty Manager (Front of House) to lead daily service operations and support a high-performing FOH team.
Key Responsibilities
- Oversee daily front-of-house operations and supervise service staff during shifts
- Prepare duty rosters and ensure sufficient manpower coverage
- Train, coach and assess new and existing FOH employees
- Handle customer feedback and complaints professionally
- Maintain service, grooming and restaurant operating standardsEnsure food safety, hygiene, workplace safety and property safety requirements are followed
- Support recruitment, onboarding, performance management and staff development
- Coordinate closely with FOH, BOH and management teams
- Respond to operational issues and recommend service or process improvements
Requirements
- More than 3 years of relevant restaurant / F&B experience
- At least 1 year of supervisory or management experience
- Hotpot or established F&B chain experience will be an advantage
- Good understanding of local F&B hygiene, safety and operational requirements
- Strong communication, customer service, complaint-handling and problem-solving skills
- Able to train and develop service staff
- Proficient in Microsoft Office and basic document handling
- Able to work effectively in a fast-paced restaurant environment
Working Hours
- 6 days per week
- 60 hours per week
- Shift-based schedule
- 1 rest day per week
EA Personnel Name: Jabez Wong
EA Personnel No: R
EA License No: 23C1703
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