IT Operations Executive

Overview We are seeking a hands-on IT Operations Executive to act as our second-tier technical lead (L2/L3) and guardian of reliability, security hygiene, network performance, and access integrity across MTFA locations in Singapore. You will keep core services stable and auditable, run change/maintenance safely, administer site security systems, and resolve complex escalations—working under the IT head and partnering closely with the IT Support Executive (L1). Responsibilities 1. Reliability, Maintenance & Change Own operational baselines (patching, backups, monitoring), configuration hygiene, and service performance targets in the ITSM platform. Plan/execute maintenance and small change windows with clear communications, rollbacks, and post-change verification. 2. Security Operations Enforce endpoint and identity controls using the endpoint-management platform (MDM), MFA, and endpoint security. Drive remediation of vulnerabilities/findings (including VAPT outputs), track to closure, and maintain audit evidence. Investigate anomalous logins/security alerts; coordinate incident handling with management. 3. Network & Infrastructure Management Improve LAN/Wi-Fi/VPN health and user experience; reduce connectivity incidents and MTTR. Support office build-outs/moves (LAN ports, printing, voice, basic cabling) and keep inventories/labels current. 4. Site Security Administration Operate and maintain site security systems (e.g., CCTV/NVR and biometrics): configuration, retention checks, retrieval drills, and basic health monitoring—aligned to policy. 5. Escalations & Problem Management (L2/L3)Serve as the escalation point from L1; perform deep-dive diagnostics, produce RCAs, and implement preventive fixes. Participate in change governance (CAB/ARB inputs) to prevent recurrence and drift. 6. Core Systems & Access Governance Administer identity & access in the collaboration/identity suite (users, groups/roles, shared resources). Keep Joiner–Mover–Leaver automation effective; handle exceptions and prepare evidence for periodic access reviews. 7. Monitoring, Reporting & Documentation Publish weekly ops reports and dashboards (uptime, patch/backup/compliance, network health, escalations). Maintain procedures, standard configurations, topology diagrams, and internal runbooks/KB so L1 and site teams can operate smoothly. 8. Operations & Events Support Provide on-site support across MTFA premises and events; act as primary technical on-call for priority incidents (with L1 assisting as directed). Key Competencies Solid computer and mobile device literacy; structured troubleshooting and clear documentation. Understanding of service operations: tickets, SLAs, maintenance/change windows, and post-incident reviews. Awareness of security hygiene (passwords/MFA, updates/patching, endpoint protection) and least-privilege access concepts. Ability to interpret basic network symptoms (latency, packet loss, signal strength) and separate device/app issues from network issues. Comfortable coordinating with stakeholders, following runbooks, and closing the loop on actions. Qualifications & Requirements Diploma or Bachelor in IT / Computer Science (or equivalent experience). Strong IT experience preferred. 3 to 5 years in IT operations / infra with hands on L2 ITSM. Experience with CCTV & Biometric systems is a plus. Nice to have (We will train if don\'t have)Familiarity with an ITSM/ticketing tool and publishing operational dashboards. Experience with an endpoint-management platform (MDM) and backup/restore/wipe processes. Exposure to identity & access administration (users, groups/roles, shared resources). Network triage skills and troubleshooting Ability to produce clear RCAs, change plans, and step-by-step procedures/diagrams. Working Conditions May require occasional after-hours or weekend support for system maintenance or urgent troubleshooting. Some travel between different work sites may be required. PDPA Notice: By submitting your application, you acknowledge that you have read and agree to our Privacy Policy ( regarding the collection, use, and disclosure of your personal data. #J-18808-Ljbffr