Engineering & Distribution

Technical Support Engineer
Location: Toa Payoh / Security and Sensors Division
Posting Date: 24 Sep 2024
The Job
This person is responsible to provide technical support in carrying out preventive and corrective maintenance work on CCTV cameras and backend systems. Attend to service requests from customers promptly and professionally. Act as single point of contact for all customer enquiries. Liaise with relevant parties and users on the repairs and adjustments of cameras. Carry out on-site equipment installation, testing and commissioning as required. Liaise with principals or suppliers for spare parts. Work with principals, suppliers, system engineers to resolve technical issues. Conduct product demonstration to customers.
Requirements
Minimum Diploma in Computer or Electronics Engineering and its equivalent (candidates without the required academic qualifications can be considered based on their professional experience)
Minimum 5 years of related experience in a similar environment
Team Lead should have at least 2 years of experience leading a team of 5 or more Assistant EngineersStrong commitment to meeting customer's SLA
Will be scheduled for on-call support rotation
2 year contract renewable
Systems Integration
Ref : OCS-24-001
Technical Support Engineer
Location: Toa Payoh / Security and Sensors Division
Posting Date: 24 Sep 2024
The Job
This person is responsible to provide technical support in carrying out preventive and corrective maintenance work on CCTV cameras and backend systems. Attend to service requests from customers promptly and professionally. Act as single point of contact for all customer enquiries. Liaise with relevant parties and users on the repairs and adjustments of cameras. Carry out on-site equipment installation, testing and commissioning as required. Liaise with principals or suppliers for spare parts. Work with principals, suppliers, system engineers to resolve technical issues. Conduct product demonstration to customers.
Requirements
Minimum Diploma in Computer or Electronics Engineering and its equivalent (candidates without the required academic qualifications can be considered based on their professional experience)
Minimum 5 years of related experience in a similar environment
Team Lead should have at least 2 years of experience leading a team of 5 or more Assistant EngineersStrong commitment to meeting customer's SLA
Will be scheduled for on-call support rotation
2 year contract renewable
Ref : OCS-24-002
Backend Office System Operator
Location: Toa Payoh / Security & Sensor Division
Posting Date:24 Sep 2024
The Job
You will be required to scan, note down and verify any parking infringements from CCTV monitors. Consolidate all traffic infringements and submit report to customers. Attend to enquiries regarding verification of traffic infringements and other related services. Report faulty cameras or breakdowns. Coordinate with Technical Support team on camera repairs and adjustments. Resolve all in scope enquires and take appropriate escalation actions when required.
Requirements
Minimum O Level or equivalent
Basic computer skills required
Able to converse well with customers on enquiries
Good team player and able to work independently
1 year contract subject to renewal
Ref : OCS-24-003
System Engineer
Location: Toa Payoh / Security & Sensor Division
Posting Date: 24 Sep 2024
The Job
Liaise with Solutions team to understand systems design
Perform installation, configuration and maintenance of network devices and AD server / management server on-site
Assist Project Managers and Engineers to prepare systems related diagram for the project implementation
Ensure systems design conforms to contract and technical requirements
Engage with back line support and/or with vendor's support to diagnose and rectify technical problems to effectively resolve project implementation issues
Attend to preventive and corrective maintenance to backend system
Requirements
Minimum Degree in Computer Engineering or related discipline
At least 3 years' experience in a similar capacity
Experience in installation on Server / Client configuration, Network Storage and IT Network
Ref : OCS-24-004
CAG X-Ray Supervisor
Location: Changi Airport
Posting Date: 24 Sep 2024
The Job
Lead a team of engineers/assistant engineers to plan and execute maintenance work dliligently
Ensure all customers complaints and service requests are attended to promptly and in compliance with Service Level Agreement
Ensure services and projects are delivered and completed on time
Liaise with suppliers/contractors to support engineers/technicians on site supports if necessary
Co-ordinate and liaise with principals and customers to support engineers/assistant engineers on technical matters on products, systems and installations
Monitor and check on quality of service, maintenance works and perform routine check on engineers/assistant engineers progress and performance
Establish procedures and work instructions for service and maintenance work at site and ensure all safety measures and proper housekeeping rules are observed at work sites
Conduct weekly review of work-in-progress status, completion of contracts and submission of reports to customers
To work with sales staff and project engineers on deployment of engineers/assistant engineers for projects and installations support
Participate in product demonstrations, testing and commissioning if required
Requirements
Diploma/Degree in Engineering or related discipline
At least 5 years' experience with preferably 2 years in a supervisory function
Ability to handle multiple responsibilities in a fast-paced and performance driven environment
Ref : OCS-24-005
CAG Assistant Engineer
Location: Changi Airport
Posting Date: 24 Sep 2024
The Job
Responsible for the servicing and maintenance of the Division's products on-site to ensure satisfactory performance of the company's products
Attend promptly to service and fault calls in accordance to SLA
Assist in the proper installation, termination, testing and commissioning, and smooth operation of the Division's product at customer's site
Adhere to maintenance schedule to ensure its timely execution in accordance to SLA and advise end-users of potential problems and follow up on them
Interact with end-users to understand the problems they face in using the company's products and feedback to the Technical Support team for resolution
Work closely with Technical Support team to ensure the smooth operation of the company's products
Requirements
NITEC, Higher NITEC or equivalent in Biomedical, Security Technology and other related studies
Minimum 1 year work experience in the equipment maintenance
Ref : Welmate-24-001
Product Engineer
Location: Toa Payoh / Sales
Posting Date: 24 Sep 2024
The Job
Organize marketing activities and products demonstrations to architects, designers, developers, and contractors to showcase the features and benefits of our product
Provide technical support and advice to product representatives, customers and contractors
Develop and execute a sales strategy to achieve sales targets and expand customer base within the construction sector
Identify and prospect potential customers, including contractors, and construction firms
Provide accurate and timely quotations, negotiate contracts, and close sales deals
Maintain strong relationships with existing customers through regular visits, follow-ups, and addressing their needs
Raise purchase requisitions and collection of