Operations Support Specialist

4 days ago


Singapore Tap Growth ai Full time

We're Hiring: Operations Support SpecialistWe are looking for an Operations Support Specialist to provide day-to-day operational and infrastructure support for a data-intensive analytics platform. This role involves ensuring platform stability, managing application production support, and delivering exceptional end-user assistance. The ideal candidate will have strong troubleshooting skills, a proactive approach to problem-solving, and experience in supporting complex data environments. Location: Singapore, Singapore Work Mode: Work From Office Role: Operations Support Specialist What You'll Do: Provide day-to-day operational support for a large-scale, data-intensive analytics platform. Monitor and maintain infrastructure components, ensuring high availability and performance. Handle application production support, including incident management, root cause analysis, and resolution. Deliver end-user support, addressing queries and issues promptly and effectively. Collaborate with development and engineering teams to implement fixes and enhancements. Maintain and update operational documentation, including SOPs and troubleshooting guides. Participate in platform upgrades, patching, and performance tuning activities. Ensure compliance with security and governance standards. What We're Looking For: Strong experience in operations support for analytics platforms or enterprise applications. Knowledge of infrastructure components (servers, databases, networking) and cloud environments (Azure/AWS/GCP preferred). Familiarity with data platforms and related technologies (SQL, ETL tools, big data frameworks). Hands‐on experience with incident management tools (ServiceNow, Jira, etc.). Excellent troubleshooting and problem‐solving skills. Ability to work in a 24x7 support environment (rotational shifts if required). Strong communication and stakeholder management skills. Nice-to-Have: Experience with monitoring tools (Splunk, Grafana, Prometheus). Basic scripting skills (PowerShell, Python, or Bash). Exposure to DevOps practices and CI/CD pipelines. Ready to make an impact?Apply now and let's grow together#J-18808-Ljbffr



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