Customer Service Officer
6 days ago
This will be a role hiring for our GoGOX Singapore office.
What You Will Deliver
Provide quality customer services to prospective and existing clients in a professional manner
Be proficient and knowledgeable with our products and services so as to generate interest in our customers. Answer and handle customer’s enquiries, feedback and complaints with high service standards to retain existing customers timely and tactfully.
Make warm/cold & inbound/outbound calls to existing and potential customers
Work with a team of customer servicing staff in providing full support to clients’ enquiries on account opening, application verification and account management
Update monthly promotion log sheet / campaign log sheet / weekly report
Simple administrative tasks such as data entry, editing, and processing of customer information
Assist in any ad hoc tasks assigned by team lead and Managers
Who You Are
Minimum 2 years’ relevant working experience in the Telemarketing/ Customer Service field is preferred
Mature with a positive attitude, self-motivated and desire to learn
Customer service-oriented attitude, good team player with excellent communication skills and a strong sense of responsibility
The skills and discipline to work both independently and as part of a team
Able to work in a pressurized and fast-paced environment
Fluent in both English and Mandarin to liaise with main office (HK) counterparts is an added advantage
Proficient in MS office applications e.g. Excel, Word, and Google Docs/sheets are preferred
How do your skills match this job?
Your application will include the following questions:
Which of the following statements best describes your right to work in Singapore?
What's your expected monthly basic salary?
How many years' experience do you have as a Customer Service Representative?
Which of the following Microsoft Office products are you experienced with?
How much notice are you required to give your current employer?
Which of the following languages are you fluent in?
GOGOX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept.
Over the years, GOGOX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally. If you share our vision and enjoy working in a creative, innovative and fun environment, apply to join our team and start your GOGOVanture today.
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