EXECUTIVE, CUSTOMER SERVICE

19 hours ago


Singapore Ngee Ann Polytechnic Full time

EXECUTIVE, CUSTOMER SERVICE (11-MONTH CONTRACT) – CET ACADEMY This is an 11-month contract position as an Executive in the CET Academy. Responsibilities Handle incoming enquiries from prospective learners via phone and email, providing accurate information and friendly support, following up on outstanding issues, and ensuring timely resolution of queries in accordance with the service level agreement. Assist in lead conversion efforts by engaging with potential learners and guiding them through enquiries, including the application process. Support the implementation of customer‐service procedures, ensuring consistency and adherence to service standards. Monitor customer feedback and escalates recurring issues or service gaps to supervisors for resolution. Collaborate with team members and other departments to ensure smooth communication and effective problem‐solving. Maintain records of customer interactions, including monthly reporting for calls and emails received. Participate in training and development activities to build product knowledge, service skills, and familiarity with contact‐centre systems. Contribute to a positive customer experience, helping to build trust and satisfaction with the organisation's services. Keep abreast of latest policies and procedures to provide accurate information to customers. Work as a team to ensure that call‐centre service KPIs are met. Qualifications Possess effective telecommunication and strong customer‐service skills. Have a passion for delivering customer‐centric service. Ability to provide support, answer questions, and resolve issues efficiently for calls or email enquiries. Be meticulous and independent. Experience in customer service or a call centre is an added advantage. Proficient in English and another language. Details Seniority level: Entry level Employment type: Full‐time Job function: Other Industry: Higher Education #J-18808-Ljbffr



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