Vehicle Service Professional

1 day ago

Singapore beBeeCustomer Full time
Job Overview
We are seeking a dedicated vehicle service professional to deliver exceptional customer care by evaluating and advising on vehicle requirements, acting as the primary liaison between customers and the workshop team, and ensuring the timely and satisfactory completion of repairs.
Our Workshop is equipped with hybrid equipment that enables us to repair and resolve hybrid car batteries. We embrace and support the transition from ICE vehicles to EVs.
Key Responsibilities:
  • Provide excellent customer care, warmly welcoming customers and understanding their vehicle needs.
  • Accurately document and explain recommended services, repairs, and their benefits to customers.
  • Provide transparent estimates for repair costs and timelines, ensuring customer trust.
  • Follow up proactively with customers to update them on vehicle status and ensure satisfaction.
  • Resolve customer complaints promptly and effectively to maintain high satisfaction levels.
  • Conduct vehicle inspections to identify necessary maintenance or repairs.
  • Act as a liaison between customers and technicians, ensuring clear communication and efficient repairs.
  • Promote service and value-add offers (e.g., maintenance packages) to drive revenue growth.
  • Build long-term relationships with customers to encourage repeat business and loyalty.
Required Skills and Qualifications:
  • Minimum NITEC in a related course of study with at least 2 years of relevant experience in the automotive field.
  • Equivalent professional certification holders with relevant experience are welcomed too.
  • Computer literate and proficient in Microsoft Office, particularly MS Excel.
  • Ability to communicate effectively.
  • Strong attention to detail, organisational and time management skills.
  • Ability to identify and effectively solve problems.
  • Ability to learn new tasks and skills quickly.
  • Flexible, friendly, helpful nature & team player.

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