Logistics and Customer Services Manager

4 days ago


Singapore Alliance Pharma plc Full time

Logistics and Customer Services Manager - APAC Alliance is seeking an experienced Customer Services & Logistics Manager, APAC to lead end-to-end customer service, logistics, and warehouse operations across the region. This role requires a strong balance of strategic thinking and hands‐on operational execution, partnering closely with internal teams, distributors, 3PL providers, and key accounts. If you thrive in a fast‐paced, multicultural environment and enjoy optimising processes to deliver exceptional service, this role offers the opportunity to make a real impact across APAC markets. Key Responsibilities Customer Service & Order Management Lead the day-to-day servicing of all APAC customers, ensuring smooth order fulfilment, warehouse operations, and logistics coordination. Enter and maintain accurate orders in the ERP system, and ensure timely delivery and status visibility. Track and manage all orders end-to‐end with clear timelines, follow‐up, and issue resolution. Provide accurate shipping documents, invoices, credit notes, pricing details, and



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