Senior Technical Consultant

4 days ago

Singapore SERVICENOW PTE. LTD. Full time

Overview

The Expert Services Senior Technical Consultant is responsible configuring ServiceNow CRM based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

Responsibilities
  • Participate in workshops with customers to assess current processes and establish future-state processes.
  • Design and deliver ServiceNow CRM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Provide oversight and unit testing of code developed by partner or customer employees.
  • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
  • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
  • Provide feedback to product development to improve the product based on experiences gained with customers.
  • Maintain skills / certifications on 1 or more CRM suite of products - Customer Service Management(CSM), Field Service Management(FSM), Sales and Order Management (SOM).
Qualifications
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Minimum 8+ years experience as part of a professional services organization; or equivalent education/experience
  • Ability to travel up to 40%
  • Industry domain expertise in 1 or more of: Telecommunications, Healthcare, Manufacturing, Government, Procurement, Banking/Financial Services, Field Services etc. in addition to skills in any of CIWF suite of products
  • Creative with comfort running projects independently and hands-on implementation experience
  • Success driving complex issues through analysis and resolution
  • Experience working collaboratively
  • ServiceNow certifications in aligned workflow
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