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Center Operations Manager

1 week ago

Singapore Private Advertiser Full time

Key Responsibilities:
Supervise and lead service-center staff to ensure efficient and high-quality service delivery.
Monitor daily operations, including customer interactions, service requests, and issue resolution.
Ensure compliance with company policies and procedures.
Train, mentor, and evaluate team members to enhance their performance and professional development.
Maintain an organized and productive work environment.
Oversee scheduling, resource allocation, and workload management.
Handle customer inquiries, complaints, and escalations to ensure customer satisfaction.
Track key performance metrics and prepare weekly reports for management.
Qualifications:
Diploma / Bachelor's Degree
Proven experience in a supervisory or management role within a service center, customer service, or technical support environment.
Strong leadership and team management skills.
Excellent problem-solving, decision-making, and organizational abilities.
Outstanding communication and interpersonal skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
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