Digital Solutions Expert

Job Opportunity

We are seeking a skilled and experienced Professional Services Consultant to join our team. This exciting role offers an outstanding opportunity to work closely with clients, understanding their technical and business requirements to implement Adobe Experience Cloud solutions that deliver maximum value.

The Role:

As a Professional Services Consultant, you will be responsible for ensuring successful project delivery for Adobe Experience Platform, Adobe Journey Optimizer, and Adobe Campaign solutions, while maintaining a high level of customer satisfaction.

You will develop and apply best practices for integrating Adobe Experience Cloud into clients' ecosystems, deliver training and support to marketing specialists, mentor new consultants, maintain thorough documentation of solutions and integrations, and engage in ongoing education on emerging Adobe technologies and platforms.

Key Responsibilities:

• Act as a domain expert in Adobe Experience Cloud, with a solid focus on Adobe Experience Platform, Adobe Journey Optimizer, and Adobe Campaign solutions.
• Navigate complex project tasks, proactively addressing challenges including clarifying business requirements, optimizing performance, and integrating third-party products.
• Deliver consulting services for projects leveraging Adobe Experience Cloud, assisting clients and partners with detailed architecture design, delivery execution, issue management, end to end testing and stakeholder engagement.
• Facilitate customer discovery sessions, guiding clients in defining their business requirements and key performance indicators to help them derive the full value of their Adobe solutions.
• Provide support to clients' developers and third-party vendors throughout the implementation process.

Requirements:

To succeed in this role, you will need:

• 5 years' experience in IT consulting for enterprise SaaS solutions, with expertise in requirements definition, design, and implementation.
• Proven track record in project delivery related to service/product development, implementation, and operations.
• Familiarity with digital marketing solutions, particularly experience with Adobe Experience Cloud products, especially Adobe Experience Platform, Adobe Journey Optimizer, and Adobe Campaign will be a plus.
• A results-oriented approach, responsiveness, a high degree of integrity, and a strong dedication to ensuring customer success.
• Excellent creative and analytical problem-solving skills.
• Genuine interest in emerging technologies and methodologies.
• Passion for staying ahead of trends in digital marketing technologies.
• Good interpersonal skills, presentation, and communication skills-both written and verbal.
• Ability to learn rapidly, collaborate effectively within a team, and adapt to change seamlessly.
• Bachelor's degree or equivalent practical experience.
• Travel required up to 50% of the time.

Preferred Qualifications:

Proficiency in SQL (Oracle, SQL Server, PostgreSQL), programming skills in JavaScript, Java, VB, C#, or PHP, familiarity with web technologies, such as HTML and CSS, experience with digital marketing technologies and large-scale implementations, customer-facing experience in B2B environments, background in building enterprise databases, knowledge of operating web services, and experience as a data architect or with data modeling would be advantageous.

Benefits:

We offer market-leading employee benefits designed to suit your lifestyle, including health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program, and programs designed to help continue to build your career.

Other Opportunities:

We empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.

Our goal is to meet talented individuals who share our values and passion for delivering exceptional customer experiences.