Medical Operations Executive

2 weeks ago

Singapore SINGAPORE HEART, STROKE AND CANCER CENTRE PTE. LTD. Full time

Job Summary:
The Medical Operations Executive provides comprehensive support to the Medical Director in both clinical and operational matters. This includes managing the Medical Director’s schedule, organizing patient case notes, coordinating with clinical teams, and ensuring the smooth execution of strategic initiatives and daily operations. The role requires discretion, attention to detail, and a proactive mindset to support high-quality patient care and efficient clinic management.
Key Responsibilities:
1. Clinical & Administrative Support
Manage the Medical Director’s calendar, including patient appointments, clinical meetings, and professional engagements.
Organize and prepare patient case notes, investigation results, imaging reports, and follow-up documentation.
Coordinate communication with patients, including scheduling, reminders, and post-consultation follow-ups.
Ensure that patient files are updated, accurately filed, and handled with strict confidentiality.
Prepare necessary documentation for surgeries, procedures, or referrals.
2. Operational & Strategic Support
Assist the Medical Director in implementing clinical programs, service enhancements, and operational improvements.
Track and follow up on action items, project timelines, and reporting deliverables.
Support preparation of presentations, briefing papers, and reports for internal and external stakeholders.
Coordinate internal meetings and committee sessions, including agenda preparation and minute-taking.
3. Stakeholder & Team Liaison
Liaise with clinic managers, nurses, and allied health teams to ensure smooth patient flow and operational efficiency.
Serve as the point of contact between the Medical Director and other departments, external partners, or patients when required.
Assist in handling urgent clinical matters or escalations in coordination with relevant departments.
4. Quality & Compliance Support
Help monitor clinical workflow, identify service gaps, and suggest improvements.
Ensure compliance with internal SOPs, patient confidentiality protocols, and regulatory requirements.
Support data collection and documentation for audits, medical board reviews, and quality assurance activities.
Requirements:
Qualifications:
Degree in Healthcare Administration, Life Sciences, Nursing, or related field.
Additional certification in healthcare operations or medical administration is an advantage.
Experience:
2–5 years in a clinic, hospital, or healthcare setting, with experience supporting a senior clinician or medical leader.
Familiarity with managing patient records, medical documents, and appointment systems.
Skills:
Highly organized and meticulous, with the ability to manage sensitive clinical information.
Strong interpersonal and communication skills to interact with patients and medical professionals.
Proficient in Microsoft Office; experience with EMR systems preferred.
Able to multitask, prioritise, and work efficiently in a fast-paced environment.
Professional, discreet, and proactive in supporting the needs of a senior doctor.
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