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Vice President, Client Onboarding Lead Analyst
1 week ago
At
Citi , we connect millions of people across hundreds of cities and countries every day. We provide a broad range of financial services and products to our clients -whether they be consumers, corporations, governments, or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citi's
Securities Services
(SS)
supports our clients' business by drawing on the strength of our unmatched global footprint, providing access to local expertise and scalable solutions to support their ambitions.
We're currently looking for a high caliber professional to join our team as
Vice President, Client Onboarding Lead Analyst
(Internal Job Title: Client Onboarding Lead Analyst - C13) based in CHANGI BUSINESS PARK, SINGAPORE. We'll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future. For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling, and more.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge.
We have programs that help employees balance their work and life.
In this role, you're expected to:
The Custody Implementations & Change Manager provides responsibility and oversight to onboard new custody clients while also supporting existing clients with incremental growth asks. Strong communication and diplomacy skills are required. Has responsibility for volume, quality, and timeliness of end results. Work affects an entire area, impacting the performance and effectiveness of the sub-function/job family. Full responsibility for daily tasks and responsibilities.
Responsibilities:
Focus on timely and accurate delivery of all custody-related activities and products being implemented for clients, delivering superior customer service and resolving customer concerns related to the onboarding process.
Responsible for project management in the custody space, and managing cross-functional relationships with all teams when applicable.
Collaborate with the team on new work procedures.
Responsible for customer interaction, documentation issuance, review and support in conjunction with partnering teams.
Demonstrate high level of diligence, motivation, and organizational skills.
Contribute to the motivation of staff and peers through constant and open interaction and support cross-functional training.
Optimize own capacity to achieve higher productivity levels and output.
Understand client requirements and implement them correctly, ensuring adequate support to new customer requirements and initiatives.
Ensure a strong risk environment with effective controls and maintain a strong culture of risk and controls in the team.
Deal with variable (occasionally complex) issues with substantial potential impact.
Assess risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules, and regulations.
As a successful candidate, you'd ideally have the following skills and exposure: Qualifications:
5-8 years of experience in the custody world and sub-related products.
Team player working closely with partners across countries/regions.
Good interpersonal communication skills.
Clear and concise written and verbal communication skills.
Demonstrated project management skills including tracking project activities, managing Risk and Issue Logs.
Advanced execution skills in a multi-tasking mode.
Able to partner with businesses and other support functions at any level.
Proficient knowledge of English (written and spoken).
Education:
Bachelor's/University degree or equivalent experience, potentially a Master's degree.
Working at Citi means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today.
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