Vice President, Client Onboarding Lead Analyst- Hybrid

7 days ago


Singapore CitiGroup Full time

At
Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citi’s
Securities Services
(SS)
supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.
We’re currently looking for a high caliber professional to join our team as
Vice President, Client Onboarding Lead Analyst- Hybrid ,
(Internal Job Title: Client Onboarding Lead Analyst - C13)
based in CHANGI BUSINESS PARK, SINGAPORE. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life.
In this role, you’re expected to:
The Custody Implementations & Change Manager provides responsibility and oversight to onboard new custody clients while also supporting existing clients with incremental growth asks. Strong communication and diplomacy skills are required. Has responsibility for volume, quality, and timeliness of end results. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
Focuses on timely and accurate delivery of all custody related activities and products being implemented for clients, as well as delivering superior customer service and resolution of customer concerns related to the onboarding process.
Responsible for project management in the custody space, and managing cross-functional relationships with all teams when applicable.
Collaborates with team on new work procedures.
Responsible for customer interaction, documentation issuance, review and support in conjunction with partnering teams.
Demonstrates high level of diligence, motivation and organizational skills.
Contributes to the motivation of staff and peers through constant and open interaction with the team members.
Optimizes own capacity to achieve higher productivity levels and output.
Understands client requirements and implements them correctly.
Ensures a strong and robust risk environment with effective controls.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets.
As a successful candidate, you’d ideally have the following skills and exposure:
Qualifications:
5-8 years of experience in Custody world and sub-related products.
Team player working closely with partners across countries / regions.
Good interpersonal communication skills. Able to communicate with internal and external business partners.
Consistently demonstrates clear and concise written and verbal communication skills.
Demonstrated and proven Project management skills.
Advanced execution skills in a multi-tasking mode.
Able to partner with businesses and other support functions at any level to execute role effectively.
Proficient knowledge of English (written and spoken).
Education:
Bachelor’s/University degree or equivalent experience, potentially Masters degree
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today.
Job Family Group:
Customer Service
Job Family:
Institutional Client Onboarding
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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