Senior Career Coach

Overview
What the role is:
We are seeking an empathetic Career Coach who is passionate about partnering individuals in their job search journey, working with them to improve their career health and employability. Given the span of jobseekers approaching Careers Connect for employment facilitation, the Career Coach will be expected to personalise the career interventions and case manage each jobseeker assigned.
What you will be working on
Career Development and Job Search: Guide jobseekers through Careers Connect's career resources and services; provide career and training advisory for various worker segments, life stages and levels; advocate to the general public on the importance of career health and work-life planning to stay resilient and establish equilibrium; apply and adapt advanced counselling, coaching and facilitation techniques for career development to assist jobseekers in overcoming challenges; conduct intake interviews to assess and understand the jobseeker's situation and need; establish strong rapport with jobseekers for effective working partnership and case management; customise career interventions and job search strategies with an action plan to suit needs; select and administer suitable career assessment tools/psychometric assessments such as Strong, MBTI or DISC to support career interventions; facilitate group-based career interventions for learning, support, guidance and goal setting; conduct employability training and workshops on various job search skills and career management; provide case management, follow ups and when required – partner agencies on joint support for jobseekers; process jobseeker's profile via an in-house client management and reporting system; manage C2G (Citizen-to-Government) service requests, appeals and escalations within stipulated periods.
Labour Market Information and Job Placement: Keep abreast of labour market trends and employment landscape to provide useful insights and analysis to jobseekers; conduct trends analysis of macro labour market on jobseekers behaviour; perform job-matching and job referrals based on jobseeker's profile to achieve job placement targets; employ strategic career-matching technology to support job placement efforts; engage employers to understand and analyse hiring requirements crucial to establishing job-fit; refer jobseekers to relevant workforce programmes and national schemes to enhance their employability and adapt to changes.
What we are looking for
At least 8 years of relevant and demonstrated experience in at least one industry domain.
Training and/or experience in career development facilitation, human resource, psychology, counselling and/or coaching will be advantageous.
Resourceful, proactive, enterprising, persuasive
Strong business writing and communication skills
The ability to converse in Mother Tongues is preferred.
Demonstrated commitment towards helping Singaporeans on their career journey and raising their employability level for job placement.
Experience in service excellence or CRM will be welcomed.
All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.
About Workforce Singapore
Workforce Singapore (WSG) is a statutory board under the Ministry of Manpower (MOM). It will oversee the transformation of the local workforce and industry to meet ongoing economic challenges. WSG will promote the development, competitiveness, inclusiveness, and employability of all levels of the workforce. This will ensure that all sectors of the economy are supported by a strong, inclusive Singaporean core. While its key focus is to help workers meet their career aspirations and secure quality jobs at different stages of life, WSG will also address the needs of business owners and companies by providing support to enable manpower-lean enterprises to remain competitive. It will help businesses in different economic sectors create quality jobs, develop a manpower pipeline to support industry growth, and match the right people to the right jobs.
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