Customer Integration Engineer

Location
Los Angeles
Employment Type
Full time
Location Type
On-site
Department
Factory Operations, Manufacturing Engineering
Hadrian - Manufacturing the Future
Hadrian is building autonomous factories that help aerospace and defense companies manufacture rockets, satellites, jets, and ships up to 10x faster and up to 2x cheaper. By combining advanced software, robotics, and full-stack manufacturing, we are reinventing how America produces its most critical parts.
We recently raised $260 million dollar Series C to accelerate this mission. We are excited to be launching a new Factory in Mesa, Arizona, a 270,000 square foot facility that will create 350 new jobs immediately. We are opening a new headquarters to support thousands of future hires, launching Hadrian Maritime to serve naval production, and introducing a Factory-as-a-Service model that delivers complete systems instead of individual parts.
Hadrian works with startups, Tier 1 and Tier 2 suppliers, and major defense contractors across space, shipbuilding, and aviation to scale production, reduce costs, and accelerate delivery on mission-critical programs. We are backed by leading investors including Lux Capital, Founders Fund, and Andreessen Horowitz. Our fast-growing team is united by a shared mission to reindustrialize American manufacturing for the 21st century and beyond
We are in search of a
Customer Integration Engineer
with the drive to seamlessly onboard new customers and translate their requirements into actionable outcomes on the factory floor.
This role reports to
Manager, Customer Integration
and requires a technically adept engineer who can bridge customer needs with Hadrian's manufacturing and software capabilities. The right person thrives at the intersection of engineering, manufacturing, and customer success—bringing clarity, structure, and urgency to complex integration programs.
This individual will act as a technical point of contact for new customers, ensuring smooth onboarding, closing capability gaps, and driving alignment between customer expectations and factory execution. Success in this role means excelling at cross-functional collaboration, clear communication, and real-time decision making to unblock operations while keeping customers confident and informed.
If you're passionate about building strong, value-based customer relationships, enjoy problem solving in high-stakes environments, and want to play a key role in scaling Hadrian's customer integration engine, we'd love to hear from you.
Responsibilities:
Conduct gap analyses between customer requirements and Hadrian's manufacturing capabilities, identifying and resolving discrepancies.
Define project scope and manage onboarding and operational programs from initiation through completion.
Work cross-functionally with engineering, manufacturing, sales, and quality teams to close identified capability gaps.
Serve as the primary technical point of contact for new customers throughout the onboarding lifecycle.
Hold regular (weekly) sync meetings with customers to review progress, address concerns, and align on deliverables.
Manage and communicate weekly open order reports to both internal stakeholders and customers.
Act as the voice of the customer on the factory floor, ensuring alignment between customer needs and factory operations.
Triage, escalate, and resolve issues as they arise to prevent disruption and ensure customer satisfaction.
Make real-time decisions to unblock factory operations while balancing customer expectations and production constraints.
Translate customer requests (e.g., PO expedites, revision changes, quantity updates) into clear and actionable factory tasks.
Interpret and apply customer and industry quality specifications to ensure compliance throughout the production process.
Support and facilitate customer audits and technical reviews as needed.
Partner with the sales team during customer demos, onsite visits, and technical discussions to represent operational capabilities.
Role Competencies:
Internal communication
Customer facing communication
Project Management
Cross Functional Collaboration
Decision Making/Prioritization
Proficient in reading engineering drawings
Indirect leadership
Basic understanding of CAD software
Presentation Skills
Admired Skills:
Basic GD&T Understanding
Understanding of Quality Systems
AS9100/Customer Audit Experience
Compensation
For this role, the target salary range is $140,000 - $170,000 (actual range may vary based on experience and performance).
This is the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Benefits
100% coverage of medical, dental, vision, and life insurance plans for employees
401k
Relocation stipend if you're moving from outside of LA
Flexible vacation policy
ITAR Requirements
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here
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