Assistant Reservations Manager

1 week ago


Singapore One Farrer Full time

Respond to enquiries about Hotel products and services by telephone and email etc. Determine guest needs and quote the appropriate room and rates as per requirements and up-sell Hotel products and services. Understanding and follow the revenue management strategies, to sell levels, directed rates and apply these methods on day to day operations. Coordinate and communicate with all other business units to ensure a smooth operation. Maintain knowledge of special rates, offers and any other promotions and packages. Receive training in functions and operation of related departments/ sections to facilitate subsequent transferability between departments/ sections and to provide greater promotional opportunities. Assist guests in hotel reservations requests. Demonstrate the ability to interact with guests, employees and third parties that reflects highly on the hotel brand experiences. Responsible for facilitating reservations operations and procedures within guests, colleagues and public. Ensure all reservation information in all correspondences and reservations system is accurate. Provide efficient and courteous telephone service to guests and callers. Be completely familiar with the hotel products and services including operating time and days of the week for all outlets, hotel policies and the computer system. Ensure the process for FIT reservations are adhered to. Maintain professional business confidentiality. Perform duties and responsibilities in a confidential manner whenever applicable. Perform related duties and special projects as assigned. Be careful - Don't provide your



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