Language Quality Specialist

2 days ago

Singapore Crypto.com Full time

Crypto.com is a leading fintech company looking for a
Language Quality Specialist to join our Localization team.
In this role, you will play a critical part in enhancing our global user experience by ensuring high linguistic quality across 20+ languages. You will be responsible for implementing scalable quality assurance processes, partnering closely with cross-functional teams, and driving continuous improvement across our product and marketing content. We’re looking for someone passionate about language, meticulous in quality, and experienced in managing localization quality at scale in fast-paced environments.
Responsibilities
Plan, monitor, and manage language quality across all supported languages, identifying and mitigating risks early
Collaborate closely with Product Localization Managers, Product Managers, Marketing, Growth, and Customer Support teams to align quality standards with business and user needs
Conduct and manage regular quality assurance checks (LQA), spot checks, and audits across different content types and platforms
Define, implement, and maintain a quality framework (e.g., TER/BLEU etc) to measure translation quality and conduct monthly KPI reviews
Manage and maintain localization assets such as glossaries, style guides, and quality guidelines to ensure consistency and scalability
Drive continuous quality improvement initiatives and post-mortems based on user feedback and stakeholder input
Help onboard, train, and support internal and external linguists and reviewers
Coordinate feedback loops between translators, reviewers, and internal teams to address quality issues effectively
Requirements
3+ years
of experience in localization or translation quality assurance, preferably at a global tech or fintech company
Proven experience with LQA frameworks and quality evaluation tools
Strong understanding of how quality drives user experience, brand consistency, and business impact
Experience working with or managing linguists, reviewers, or localization vendors
Familiarity with localization technologies including
CAT tools (e.g., Lokalise, Crowdin, etc.)
and QA tools (e.g., Xbench, QA Distiller)
Fluent in
English
and at least
one or two additional languages
Strong attention to detail, excellent time management, and ability to manage competing priorities in a fast-paced environment
Knowledge of fintech, blockchain, cryptocurrencies, or DeFi is highly desirable
Experience with terminology management, linguistic assets creation, and quality documentation is a plus
Comfortable working independently and collaboratively in a distributed, multicultural team
Nice to Have
Familiarity with A/B testing or UX writing localization
Experience in handling user feedback loops related to translation quality
Background in linguistics or translation studies
Certification in localization or translation quality (e.g., ATA, ISO 17100)
Additional Details
Employment type: Full-time
Job function: Quality Assurance
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