Production Support Engineer

6 days ago

Singapore IDC TECHNOLOGIES (SINGAPORE) PTE. LTD. Full time

Key Responsibilities
Provide Level 1.5 and Level 2 support for mission-critical production systems in a 24x7 environment.
Perform incident management, problem resolution, and root cause analysis for issues across applications, middleware, OS, and database layers.
Support Java/J2EE-based applications deployed on Linux (RHEL) environments.
Write, maintain, and optimize SQL scripts, stored procedures, and shell scripts for data extraction, transformation, and process automation.
Execute and validate production deployments during approved green zones or scheduled windows.
Maintain SLAs, track KPIs, and work with SRE/dev teams to ensure system availability and reliability.
Work closely with application development, QA, infrastructure, and business teams to triage and resolve issues.
Create and maintain detailed documentation of SOPs, known errors, and runbooks.
Perform daily health checks, batch job monitoring, and service availability verification.
Ensure compliance with ITIL-based support practices including incident, problem, and change management.
Required Skills & Qualifications
2–5 years of production support experience, preferably in the banking or financial services domain.
Strong hands-on knowledge of RHEL/Linux OS, including shell scripting and command-line troubleshooting.
Experience supporting Java/J2EE applications (log analysis,thread dumps, heap analysis, performance tuning).
Proficiency in SQL and PL/SQL with experience in databases like Oracle, PostgreSQL, or MySQL.
Familiarity with production deployment processes, rollback procedures, and change controls.
Experience working with batch jobs, ETL pipelines, or file-based integrations.
Exposure to monitoring tools (e.g., Splunk, AppDynamics, Dynatrace, Grafana, Prometheus, ELK stack).
Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI/CD), version control systems, and basic automation practices.
Hands-on with ITSM/ticketing tools like ServiceNow, Remedy, or JIRA.
Experience in incident escalation management and providing post-mortem documentation and follow-ups.
Strong analytical and communication skills, with a customer-centric support mindset.
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