Product Support Engineer

3 days ago

Singapore Waterfall Security Solutions Full time

Waterfall Security Solutions is a global leader in industrial cybersecurity, providing unbreachable protection to critical industrial systems since 2007. Waterfall’s employees make major contributions toward making our world a safer place by protecting critical infrastructure. Work flexibly At Waterfall Security, our workers are the most important assets, and keeping them happy and motivated is mission critical. Live. Work. Thrive. Waterfall’s employees learn useful new skills on-the-job, gaining a strong understanding of industrial systems and cybersecurity. We are looking for a Customer Field/Support Engineer for post-sale activities. The position requires interfacing with clients as a technical expert both during the initial implementation and ongoing support of Waterfall Solutions at the customer’s site. Responsibilities: Provide Tier 1-3 level support including reproduction and documentation of system events. Onsite and remote installation worldwide. Ability to diagnose, troubleshoot, and resolve issues by providing root cause analysis to the customer. Perform onsite customer training during initial installation and ongoing as required. Collaborate with customers to engineer effective solutions incorporating our product. Collaborate with the Pre-Sales and Sales Team as needed to educate as well as gather customer needs/requirements. Monitor all assigned cases for customer support and update all activities on the company tracking system. Document service and installation actions by completing forms, reports, logs, and records. Requirements Mandatory: 3 to 5 years’ experience working in IT or OT Infrastructures – Networking Fundamentals, Traffic capture and analysis, IT or OT Network Protocols, Security. Advanced level – Windows and Linux environment mastery including OS installation, system modification, and debugging. 3 to 5 years of experience as a Technical Support Engineer or similar role. Proven troubleshooting capabilities for software and hardware issues. Great customer interpersonal and communication skills. Availability for frequent traveling – approx. 40% of the time when applicable. Experience with multidisciplinary systems. Advantages: High-level database management, installation, and troubleshooting: MSSQL, MySQL, Oracle, Postgres, Maria DB. Experience with OSI PI and OPC data systems installation and support. Familiarity with SCADA – high level. Knowledge of Industrial Control Systems (ICS). Education: BS/MS degree in Computer Science, Engineering, or related field. #J-18808-Ljbffr

  • IT Support Engineer

    1 week ago

    Singapore IT Support Full time

    We're looking for **Desk-site Support Engineer** in Singapore With the following requirements/skills: Basic network skill - W10 - Office 365 - Active directory - Language : English Soft skills: - Takes / shows initiative - Can work independent and is also a team player - Takes responsibility **Contract duration**= 12 months (Extendable) **Location**:Great...

  • Fullstack Engineer

    2 weeks ago

    Singapore Support Full time $120,000 - $180,000 per year

    About ParadexParadex isn't just another decentralized exchange—it's a Super App. We've combined three powerful financial primitives: Exchange, Asset Management, and Borrow/Lend Markets, all seamlessly composable and accessible through one unified account that uses your entire portfolio as collateral, including any spot and derivative assets. Trade, earn,...

  • Product Support Engineer

    2 weeks ago

    Singapore BITCYBER PTE. LTD. Full time

    **Roles and Responsibilities**: - The Product Support Engineer is a key member of our Engineering Department. - The Product Support Engineer will be part of a team that provides technical support for our company's range of **cybersecurity **related products and services. - The Product Support Engineer's role will include, but not limited to, solution...

  • Lead Manager, Payments Acquiring

    2 weeks ago

    Singapore Product Full time $120,000 - $180,000 per year

    Get to know the TeamThe Payments Experience product team is responsible for payment and funds flow experience of the Grab apps as well as online & offline acceptance of GrabPay payment methods. We aim to build the best, most innovative payment products, making a meaningful impact on the lives of our consumers.The team comprises a diverse group of individuals...

  • Product Support Engineer

    3 days ago

    Singapore Textron Full time

    Overview Product Support Engineer Bell challenges what is possible. From breaking the sound barrier to developing the tiltrotor, we reimagine the experience of flight for more than 85 years. This position is an individual contributor responsible for supporting all fielded Bell Helicopter models. The PSE department's mandate is to provide post-delivery...

  • Production Support Engineer

    3 days ago

    Singapore BLACKMAGIC DESIGN MANUFACTURING PTE. LTD. Full time

    Overview This is a yearly renewable contract position . Engineer's Responsibilities Resolve any daily production problems which arises. Perform test fixture / tester monthly and quarterly maintenance. Debug test fixture / known good board / test equipment. Assist in production test setup. Perform monthly cables calibration record / inventory of test...

  • Director

    2 weeks ago

    Singapore GALA ENGINEER PTE. LTD. Full time

    The Operation Director is responsible for leading, guiding and directing all operational areas to ensure successful achievement of operational objectives. They must create operational plans that fully align with the organizations’ overall strategic plan, while maintaining a focus on operational effectiveness, efficiency, and customer satisfaction. This...

  • Production Support Engineer

    1 week ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Overview Role: Production Support Engineer The L1 Production Support Engineer for VisionPLUS 10 (Flex) at the client is responsible for monitoring, triaging, and resolving first-level issues across VisionPLUS 10 modules. This includes batch job monitoring, incident handling, and coordination with L2/L3 teams for escalations. Key Responsibilities Monitor...

  • Product Support Engineer

    3 days ago

    Singapore Cessna Aircraft Company Full time

    Job Number: Product Support Engineer )We’re more than aviation experts, we’re pioneers. Bell challenges what’s possible. From breaking the sound barrier to developing the tiltrotor, we’ve reimagined the experience of flight for more than 85 years. Today, we’re redefining what flight is capable of. Thank you for your interest in working at Bell!...

  • Production Support Engineer

    2 weeks ago

    Singapore RIDIK PTE. LTD. Full time

    1. Must have experience in Contextual Marketing Support 2. Good to have Knowledge or experience with UNICA Campaign product support 4. Experience in UNIX Shell Scripting 5. Experience in SQL (MariaDB, DB2) 6. Experience with data analysis 7. Support CMP migrations/upgradations. 9. SRE. Implement Site Reliability Engineering principles regarding...