Mys ctsm kl

MYS CTSM KL - Sales Surveillance Analyst (Wealth Management) - HybridAtCiti , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citi Global Wealth (CGW)brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.
We’re currently looking for a high caliber professional to join our team asMYS CTSM KL - Sales Surveillance Senior Analyst (Wealth Management) - Japanese Language - Hybrid(Internal Job Title: Compl Bus Control Analyst 2) based in Kuala Lumpur, Malaysia.
This role is part of the Asia Citi Wealth Risk and Control Team and is integral to establishing a robust Investment, Insurance, and FX sales surveillance governance framework that enables effective risk and control management for Retail Bank franchise within Asia Wealth Management Business.
Reporting to Sales Surveillance team lead, this role will be responsible for supporting the team lead in managing the Sales Surveillance review in the Kuala Lumpur Hub where the Investment, Insurance and FX sales surveillance processes are centralized in the Hub to drive greater efficiency, consistency and enhanced governance of the sales surveillance process.
Key Responsibilities:
Review and disposition of alert triggers based on investigation results; investigations could involve document/call reviews, analyzing client behaviors based on client KYC, account info, customer surveys etc.
Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level.
Prepare trend analysis and surveillance reports for management reporting.
Provide feedback and coaching on correct phone sales process to Sales Representatives.
Provide consultations to other internal departments on sales process and branch operational matters.
Report and document the Quality of Work / Exception / Observation report of Sales Representatives.
Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/compliance gaps.
Review and update of policies and unit procedures.
Implementation of processes and procedures as per the compliance and business requirements.
Updates documentation and communicating/training new processes and procedures to business partners.
Monitor work progression ensuring completion of assignments by requested due date.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
Qualifications:
At least 2-3 years of relevant experience.
Demonstrated organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment.
Excellent time management skills, effective communication skills (written and verbal) and proven analytical/problem solving abilities.
Proficient in Microsoft Office.
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
Self-motivated and detail-oriented.
Prior experience in sales, compliance or controls would be an advantage.
Education:
Bachelor’s/University degree or equivalent experience.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#J-18808-Ljbffr