(Service Now)Solutions Architect

1 week ago


Singapore Randstad Singapore Full time

About the company

Our Client is a leading IT Services & Consulting company

About the job

Lead Solution Implementation: Take ownership of solution design and lead the end-to-end implementation for clients, from initial concept to final delivery.

Design and Quality Assurance: Conduct comprehensive design reviews and perform data quality assurance to ensure the integrity and effectiveness of our solutions.

Client & Sales Engagement: Manage communication with external client teams throughout the sales cycle and post-sales delivery. Contribute to RFPs (Requests for Proposals) by providing expert content and technical solutions.

Auditing and Enhancement: Audit existing client implementations to identify areas for improvement and recommend strategic enhancements.

Process Alignment: Implement and align business processes with ITIL best practices.

Manager/Team: This role reports to a senior IT Head

Skills and experience required
  • Minimum of 5 years in IT or customer support, with at least 3 years as a technical consultant or business analyst focused on ServiceNow implementation.
  • Proven experience working with ServiceNow Technology Workflows, including ITSM, ITOM.
  • A minimum of 1 year of experience implementing and aligning business processes with ITIL best practices.
  • Technical Knowledge: Strong understanding of SQL, XML, and other web-based technologies.
  • Certifications: At least one relevant ServiceNow CIS (Certified Implementation Specialist) certification is required.
  • Ability to manage multiple accounts simultaneously while demonstrating a positive, problem-solving attitude.
  • Must be a proactive self-starter with the ability to work independently and assume a leadership role.
Additional job details

To apply online please use the 'apply' function. (EA: 94C3609/ R )

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Internet

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