L1~1.5 Helpdesk Support Engineer

1 week ago

Singapore OPUS IT Services Pte Ltd Full time

Job Opportunity Wise Welcoming your meaningful journey experience to join under OPUS IT Dept, SG Information & Communications Technology (ICT) MNC Sector pacing, to contribute your invaluable asset skillset to the Eco structure backbone, sustaining a healthy society. See You Around & Thank YouOur Client Local SG GOVT Project - Multinational IT Info. Comms. Tech - IT Talent Deployment Industry Position L1 to 1.5 Helpdesk Engineer (Onsite Night Hours Job Required) (Urgent ASAP) (Multiple Pax)Location Commonwealth (5 Mins Walk from MRT)Basic Salary $$2600-$3000 Max Capped (Subject to Qualified Hands-on Experiences & Competency Level)Additional Shift Allowances Additional Fixed Shift Allowances: +$200Shift Pattern 5.5 Days: 24 x 7 (Eg: 9pm-9am) (1 Person Duty Per Shift) (Govt Project)Contract Due on 30th Nov 2026 (Able to Extend Your Profile to Our Next Client Before Contract Due, Subject to Match Job Competency)Talent Competency Wise Preferably with IT background with experience in Level 1/1.5 Helpdesk Support Conversant in spoken and written English, possess positive work attitude. Apply basic helpdesk etiquette in dealing with users via calls or emails. Experience in working with and using: Customer Relationship Management System (CRM) or Integrated Ticket Service Management (ITSM) Tool Microsoft Outlook and Email Microsoft Excel and Microsoft Word Job Scope & Requirement Wise Raise the Tickets into the Ticket Management System (ServiceNow). Some Basic Triaging, aka Process of Swiftly Assessing and Prioritizing Tasks or Incidents Based on Their Urgency and Importance. Assign the Ticket Status and Provide an Update to the Ticket Requestor. Please Support Any Ticket-Related Report/Stats Generation as and when needed. Backfill Requested, aka Temp Coverage as Staffing a Vacant Position. Additional Information We regret that only shortlisted applicants will be notified. We wish you all the best in your career search. We strongly encourage & welcome all IT related skillset resumes to match with our on-hands clients different new jobs opening from time to time. Will reach up applied & selected profiles for general discussion first & may cross offer another "new or similar job openings, subject to match job fit competency level". Full cooperation is highly appreciated via goodwill throughout the process. Thank You for Reading. Cheers#J-18808-Ljbffr

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