E-commerce Customer Service Assistant

2 days ago


Singapore MI SUPPLY PTE. LTD. Full time

Job Description As a E-commerce Customer Service Assistant, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience-from order to delivery. Key Responsibilities • Respond promptly to customer enquiries via chat, email, and phone • Assist customers with order tracking, product enquiries, and aftersales support • Coordinate with logistics and internal teams to resolve delivery or stock issues • Handle return/exchange requests and follow up with customers professionally • Update customers on order statuses and ensure timely resolution of issues • Maintain service quality and support platform ratings (e.g. Shopee, Lazada) Requirements • Entry-level candidates are welcome; training provided • Strong communication and problem-solving skills • Customer-first mindset and a calm, professional attitude • Able to multi-task in a fast-paced, e-commerce environment



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