E-commerce Customer Service Assistant

4 days ago


Singapore MI SUPPLY PTE. LTD. Full time

Overview Job Description As a E-commerce Customer Service Assistant, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You\'ll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery. Responsibilities Respond promptly to customer enquiries via chat, email, and phone Assist customers with order tracking, product enquiries, and aftersales support Coordinate with logistics and internal teams to resolve delivery or stock issues Handle return/exchange requests and follow up with customers professionally Update customers on order statuses and ensure timely resolution of issues Maintain service quality and support platform ratings (e.g. Shopee, Lazada)Requirements Entry-level candidates are welcome; training provided Strong communication and problem-solving skills Customer-first mindset and a calm, professional attitude Able to multi-task in a fast-paced, e-commerce environment #J-18808-Ljbffr



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