IT Executive

6 days ago

Singapore SEAMLESS BUSINESS SOLUTIONS PTE. LTD. Full time

Job Functions L1support for S4 HANA (SD, MM, Contracts and Billing, FI/CO), CRM system -C4C (Sales and service), CPQ, FSM (mobile app and dashboard) AMS issue management / system support. Creation / Deactivation of user login IDs for SAP / C4 as necessary S4 / FSM - 3PL integration support, where necessary Issues related to C4 Quotation creation in C4. Sales and Service Billing issues Execute and provide support for biz process improvement across organization Liaise with L2 for fixes, raising forms as necessary, support testing, prepare supporting evidence and go live. S4P & S4Q setup and config. Change Request Management for issues raised CPQ / C4C / FSM Manage Engine tickets and user support (ticketing portal) for application tickets Maintain necessary documents under CR management for requirements gathered, UAT, go-live Requirements: Experience in S4 HANA application as L1 support, project support Good understanding of the biz processes Excellent troubleshooting and problem-solving skills Good project management and change request management skills Good communication and presentation skills Self-driven team player to perform multi-tasks independently Proactive and friendly attitude, ability to liaise with diff module PICs Accountability of assigned tasks Knowledge of CRM applications

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