Accor Hotels | Boutique Manager

4 weeks ago

Singapore Accor Hotels Full time

Job Description
The position is responsible for managing the day-to-day business of the Raffles Boutique, achieving all performance targets and goals, as well as leading the team to ensure a high level of guest satisfaction while maximizing margins. Develop merchandise to optimize profitability, develop innovative ideas, plans, and maintain statistical and financial reports.
Primary Responsibilities
Providing a Great Shopping Experience to Meet Company Financial Targets
Work towards achieving set targets and budgets.
Allocate, review, and control expenses & budget.
Involve in strategic & long as well as short-term planning.
Develop new merchandise items with vendors and explore new trends.
Review and analyze slow-moving merchandise daily & maximize on fast-moving merchandise.
Product Development of Raffles Created Products and Collaborations to Drive a Diverse Product Mix
Create new products according to market trends and Raffles Boutique trends that will grow Raffles Boutique product mix and revenue strategically.
Create partners and collaborate with local/regional makers through different business models to develop Raffles own in-house products to diversify product mix.
Work closely with Marketing, Commercial, Sales, Revenue, and Purchasing teams to understand and develop synergies of products that appeal to guests from all segments.
Provide a Retail Experience That Meets Guest Expectations
Supervise and lead the monthly inventory stock take together with Finance.
Control and maintain well-balanced stock levels in the Raffles Boutique.
Create value for loyalty members by tactical and strategic offerings.
Supervision/Training of the Retail Team
Induction and training of Retail Associate, Leader, and Executive in sales, revenue, technical and product knowledge skills as well as stock take/order procedures.
Manage team within guidelines of the hotel in a fair, efficient, and timely manner.
Coach Retail Associate, Leader, and Executive to constantly improve or maintain performance, giving guidance when performance is below expectation.
Visual Display & Confidentiality Level at Workplace
Ensure that safe working practices are followed including emergency procedures.
Maintain levels of confidentiality and discretion for colleagues and guests.
Develop own knowledge and skills as a contributing member of the Retail team.
Other Responsibilities
Oversee and ensure smooth processing of mail order requests.
Provide feedback from guests to enhance guest experience.
Observe good telephone etiquette at all times.
Familiarize with any promotional events for the Raffles Boutique or any other area of the hotel.
Corporate purchase/Festive hampers.
Record and handle any defective and damaged goods.
Build a loyal following among the local market through managing the gourmet corner.
Actively work on successful positioning and managing of the shop/gourmet website.
Perform any other duties and responsibilities that may be assigned.
Qualifications
Candidate Profile
Knowledge and Experience
Minimum GCE ‘A’ Level or Diploma in Retail/related field.
Minimum of 5 years of relevant experience in the Retail industry and 2 years in a supervisory role.
Inventory control.
P.O.S system knowledge (Micros 9700 or local equivalent).
Competencies
Interpersonal skills well developed with guests, employees, management.
Ability to work independently, effectively, reliably, and self-directed.
Good presentation and influencing skills.
Multicultural awareness and able to work with people from diverse cultures.
Flexible and able to embrace and respond to change effectively.
Self-motivated and energetic, confidently able to resolve problems and make decisions.
Communication skills in English spoken/written.
Strong business acumen and knowledge about local gourmet market trends.
Sense of urgency.
Loyalty and transparency.
Additional Information
Benefits of Joining Raffles Hotel Singapore
5-day Work Week.
Duty Meals are provided.
Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
Medical and Wellness Benefit.
Comprehensive Insurance Coverage.
Local/Overseas Career Development & Growth Opportunities.
Holistic Learning and Development Opportunities.
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